Junior ServiceNow Developer / Analyst 128-010
See a complete list of our open positions
Apply at the Bottom of the Page
IC-CAP LLC is a Woman Owned / HUBZone Small Business working in the Department of Defense and Intelligence Community. We are always looking for highly talented, energetic, and dynamic professionals that are interested in protecting the defense of our nation.
We are looking to fill this position at the following location(s):
- National Capital Region (NCR)
Job Description
Junior ServiceNow Developer / Analyst
The Junior ServiceNow Developer/Analyst provides day-to-day operational support within the ServiceNow environment. This entry-level position supports system configuration, assists with the development of simple workflows, generates reports, and troubleshoots common user issues. The Junior Analyst plays a critical role in ensuring the accuracy and reliability of incident, problem, and change records. They assist senior developers and administrators in module deployments, testing new features, and maintaining documentation. This role also participates in user acceptance testing, collects feedback from end users, and contributes to the development of training materials and knowledge articles. It is designed as a pipeline position for candidates to grow into mid-level ServiceNow developer roles.
Education and Experience
Required:
Associate’s degree or equivalent professional experience.
0–2 years of ServiceNow or ITSM exposure.
Familiarity with ITIL processes and service desk workflows.
Strong communication and analytical skills.
Tools/Software: ServiceNow ITSM (Incidents, Requests, Knowledge), MS Excel, MS Teams.
Training and Certifications:
ServiceNow Certified System Administrator (CSA) preferred.
Security Clearance:
Active TS/SCI and the willingness to sit for a polygraph, if needed
IC-CAP provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status.