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Network Support Technician

We have openings for Network Support Technicians in Quantico VA and Washington, DC! The positions require a high degree of people and hard skills, but will prove rewarding for the right candidates.  Two positions are listed below:
  • Network Support Technician (Windows) - Quantico VA
  • Network Support Technician (NOC Support) - Washington DC
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Network Support Technician (Windows) - Quantico VA

Technical expertise in Windows administration and software support.  Able to perform at a high technical level for most phases of Windows systems analysis and Windows programming/scripting activities related to Active Directory and DNS.

Functional Duties are:  

⦁ Provide assistance to customer in the acquisition installation, implementation, and support of DIA's Windows infrastructure.
⦁ Monitor, troubleshoot, and resolve system failures.
⦁ Review data such as volume, peak loads, and circuit capabilities.
⦁ Evaluate data to determine capacity and quality of service with a view toward improving the service provided.
⦁ Knowledgeable on building and maintaining Windows 2012 and 2016 domains and servers.
⦁ Work from specifications to develop, modify, and maintain complex Windows software applications using vendor software releases and utilities.  Responsible for applications relevant to the overall Windows system, including file maintenance routines, data backup and restoration, networks, and office applications software packages. Support quality assurance programs and software product reviews. Support the Virtualization and blade infrastructure, which allow a single resource such as a server, data storage device or operating system to function in a multiple resource manor.
⦁ Assist customer personnel in developing, integrating, and supporting DIA's Windows environment. Make recommendations to improve our customers Windows environment.  Participate as a member of our customer's Windows Support Team. Provide on-call pager services 24 hours a day to resolve Windows operational problems working with Tier 1 and Tier 2 support organizations.
⦁ Monitor systems for STIG compliance, ensure all system and application patches using SCCM are installed regularly within approved change windows.
⦁ Use Veritas NetBackup for system backups and recovery
⦁ Configure and manage Windows 2016 Server Cluster failover
⦁ Configure, test, and deploy virtual environments using VMWare and Hyper-V
⦁ Configure and maintain storage are network solutions using NetApp storage management tools
⦁ Configure and maintain storage backup solutions using Dell EMC Data Domain tools
⦁ Use Microsoft SCOM for systems and network monitoring for Active Directory and Exchange servers
⦁ Design, Configure, and maintain Microsoft Active Directory environments
⦁ Design, Configure, and maintain Microsoft Exchange environments
⦁ Build and Maintain Red Hat and Centos Linux Servers



⦁ Must have Microsoft MCSA certification or higher
⦁ Must have some level of Linux / Unix Certifications


Experience & Education:

⦁ Bachelor's Degree and 3 years of work experience.

Network Support Technician (NOC Support) - Washington DC

Seeking a talented Network Administrator with an active TS/SCI clearance to provide monitoring; maintenance and advanced support of the Enterprise Network Infrastructure to support a 24x7 NOC (Network Operations Center). Responsibilities include identification, troubleshooting, resolution, and customer support for all managed networks. Candidate must be familiar with the use of Putty, GEM, HPNA, HPNNMi. Knowledge of Cisco IOS, Service Central Ticketing System, and various network monitoring/troubleshooting tools as required.

Functional duties are:

⦁ Ability to identify, analyze, and resolve fault and isolations within the customer’s network infrastructure
⦁ Demonstrate advanced network troubleshooting techniques and experience commensurate with that of CCNA
⦁ Ensure compliance with network security policies and procedures
⦁ Assist in the development of the policies and procedures as they pertain to the network environment
⦁ Manage resource availability across the network enterprise
⦁ Create and report all outage notifications and network related issues in accordance with standard operating procedures and guidelines
⦁ Demonstrate experience with BGP and OSPF routing protocols
⦁ Demonstrate experience with both LAN and WAN troubleshooting
⦁ GEM experience for monitoring and configuration of crypto equipment
⦁ Experience with WAN circuit technologies (T1; DS3; OC-3; OC-12; OC-192)
⦁ Comprehensive knowledge of CISCO and Juniper routers and switches along with VTC network hardware and software tools listed above
⦁ Possess comprehensive knowledge of operating systems and applications as they pertain to the network environment
⦁ Participate in engineering projects or upgrades as tasked by GDIT management
⦁ Interface with vendors to ensure proper performance of tools and software packages
⦁ Track and process Authorized Service Interruptions (ASI's) as directed by GDIT Management
⦁ Provide After Action Reports (AARs) for Problem Management resolution
⦁ Demonstrate experience programming and troubleshooting KG-175A and KG-175D encryptors (to include 10G encryptors)
⦁ Provide system/equipment/specialized training and technical guidance to lower tier employees


Certification Preferences:

⦁ Network +
⦁ CCNA (Highly Desired)
⦁ ITIL Foundations

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