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UC VOIP Technician Level 3 ECS2005


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IC-CAP LLC is a Woman Owned / HUBZone Small Business working in the Department of Defense and Intelligence Community.  We are always looking for highly talented, energetic, and dynamic professionals that are interested in protecting the defense of our nation.  

Some of the positions are future positions.  Please look at the opening line of the job description to determine if this is an open or future position.


Our positions are not remote unless stated in the job description below.

We are looking to fill this position at the following location(s):

    Washington, DC

Job Description

 Tier III Video Teleconferencing (VTC) Technician:

IC-CAP is currently seeking a talented Tier III Video Teleconferencing (VTC) Administrator with an active TS/SCI clearance to provide monitoring and advanced support for Enterprise Unified Communications supporting a 24x7 NOC (Network Operations Center). Responsibilities include Tier III level endpoint troubleshooting, configuration, maintenance, and resolution. The candidate must be familiar with VC Wizard, Multipoint Control Unit (MCU), Telepresence Management System (TMS), Cisco Video Communications Server (VCS), SharePoint, and other web support tools as needed.

Flexibility Requirement:

  • NOC is 24x7 shift work; to include weekends and holiday for all employees

  • Day Shift: 6am – 2:30pm

  • Swing Shift: 2pm – 10:30pm

  • Mid Shift: 10:30pm – 6am

Level 3:

  • Skills and Task - Exceptionally Complex:   Researches and evaluates new concepts and processes to improve     performance. Analyzes cross-functional problem sets, identifies root   causes and resolves issues. Assists more junior level technicians,   specialists, and managers in their   activities. Can perform all tasks   of lower level technicians, specialists, and/or managers.

  • Leadership/Management: Works   individually, actively participates on integrated teams, and leads     multiple tasks, projects or teams. Oversees and monitors performance,   and when required, takes steps to resolve issues.

  • Guidance: Directs multiple   teams through to project completion. Provides guidance and direction to   lower level technicians, specialists, and managers.

Skill Requirements:

  • Familiarity with Video Teleconferencing (VTC)   service and support to include scheduling; monitoring; administrative   support and technical assistance to Video

  • Teleconference customers

  • Manage resource availability and conflicts for Video Networks

  • Ensure compliance with VTC network security policies and procedures

  • Possess understanding of H323 Protocol Stack

  • Comprehensive knowledge of network topology; along with VTC network hardware and software tools listed above

  • Knowledge of operating systems and applications as they pertain to the VTC environment

  • Interface with vendors to ensure proper performance of tools and software packages

  • Process Authorized Service Interruptions (ASI's) as directed by management

  • Provide After Action Reports (AARs) for Problem Management resolution

  • Participate in special projects as required by management

Education and Experience:

  • High School Diploma + 9 years

  • Associate's Degree + 7 years

  • Bachelor's Degree + 5 years

  • Master's Degree + 3 years

  • PhD + 0 years

Key Competencies:

  • Interpersonal Skills

  • Effective Communication skills - verbal and written

  • Listening skills

  • Problem analysis and problem solving

  • Attention to detail and accuracy

  • Customer Service oriented

  • Ability to work independently within a Team Concept

  • Ability to multitask in a stressful environment

Training and Certifications:

  • DoD 8570 compliance or information assurance   certification commensurate   with technical objectives and services   required within the task order.

  • Applicable software or hardware training and   certifications commensurate   with the technical objectives, services   required and IT environment specified within the task order.

Security Clearance:

  • TS/SCI

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UC VOIP Technician Level 3 ECS2005
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