Network Support Technician Level 3 2020
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IC-CAP LLC is a Woman Owned / HUBZone Small Business working in the Department of Defense and Intelligence Community. We are always looking for highly talented, energetic, and dynamic professionals that are interested in protecting the defense of our nation.
Some of the positions are future positions. Please look at the opening line of the job description to determine if this is an open or future position.
Our positions are not remote unless stated in the job description below.
We are looking to fill this position at the following location(s):
- Riverdale, MD
Job Description
Tier II Network Technician:
Weekend work is required to correspond with enterprise outage windows.
Skill Level 3:
Skills and Task - Exceptionally Complex: Researches and evaluates new concepts and processes to improve performance. Analyzes cross-functional problem sets, identifies root causes and resolves issues. Assists more junior level technicians, specialists, and managers in their activities. Can perform all tasks of lower level technicians, specialists, and/or managers.
Leadership Management: Works individually, actively participates on integrated teams, and leads multiple tasks, projects or teams. Oversees and monitors performance, and when required, takes steps to resolve issues.
Guidance: Directs multiple teams through to project completion. Provides guidance and direction to lower level technicians, specialists, and managers.
Skill Requirements:
Responsible for the analysis, administration and support of voice, video, and/or data communications networks
Extensive experience monitoring and configuration of crypto equipment; extensive crypto experience may be substituted Ability to identify,
analyze, and resolve operating/hardware network system problems.
Comprehensive knowledge of CISCO and Juniper routers and switches Demonstrate network troubleshooting techniques and experience.
Ensure compliance with network security policies and procedures.
Manage the Enterprise Network for resource availability.
Experience with both LAN and WAN troubleshooting Experience with WAN circuit technologies (T1, DS3, OC-3, OC-12, OC-192)
Possess comprehensive knowledge of operating systems and applications as they pertain to the network environment
Process Authorized Service Interruptions (ASI's) as directed by management.
Provide After Action Reports (AARs) for Problem Management resolution.
Experience with programming and troubleshooting KG-175A and KG-175D encryptors (to include 10G encryptors)
Evaluates hardware and software, including peripheral, output, and related equipment.
Participates in the development and implementation of network-related procedures and standards.
Participates in and may lead aspects of major network installations and upgrades.
Interfaces with vendors to ensure appropriate resolution during network outages or periods of reduced performance.
Develops and implements testing strategies and document results.
Provides advice and training to end-users.
Troubleshoots and resolves complex problems.
May provide work leadership to less-experienced network personnel
Participates in special projects as required.
Ability to work independently within a Team Concept.
Certifications: IAT II (required) CCNA (desired)
Education and Experience:
Bachelor's Degree in Computer Science or a related technical discipline, or the equivalent combination of education, technical certifications ortraining, or work experience.
5-8 years of directly related experience in network administration and support.
Training and Certifications:
Must be IAT Level 2 compliant
Security Clearance:
Must have a TS/SCI Clearance and the ability to obtain Poly.