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Network Support Technician Level 3 2017


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IC-CAP LLC is a Woman Owned / HUBZone Small Business working in the Department of Defense and Intelligence Community.  We are always looking for highly talented, energetic, and dynamic professionals that are interested in protecting the defense of our nation.  

Some of the positions are future positions.  Please look at the opening line of the job description to determine if this is an open or future position.


Our positions are not remote unless stated in the job description below.

We are looking to fill this position at the following location(s):

    Quantico, VA

Job Description

Network Support Technician Level 3:

Designs and defines system architecture for new or existing computer systems. The candidate shall have technical expertise in Windows administration and software support. Windows programming/scripting activities related to Active Directory and DNS.

Skill Level 3:

Skills and Task - Exceptionally Complex:

  • Researches and evaluates new concepts and processes to improve performance.

  • Analyzes cross-functional problem sets, identifies root causes and resolves issues.

  • Assists more junior level technicians, specialists, and managers in their activities.

  • Can perform all tasks of lower level technicians, specialists, and/or managers.

Leadership Management:

  • Works individually, actively participates on integrated teams, and leads multiple tasks, projects or teams.

  • Oversees and monitors performance, and when required, takes steps to resolve issues.


  • Directs multiple teams through to project completion.

  • Provides guidance and direction to lower level technicians, specialists, and managers.

Position Description:

  • Provide assistance to customer in the acquisition installation, implementation, and support of DIA's Windows infrastructure.

  • Monitor, troubleshoot, and resolve system failures.

  • Review data such as volume, peak loads, and circuit capabilities.

  • Evaluate data to determine capacity and quality of service with a view toward improving the service provided.

  • Knowledgeable on building and maintaining Windows 2012 and 2016 domains and servers.

  • Work from specifications to develop, modify, and maintain complex Windows software applications using vendor software releases and utilities.

  •  Responsible for applications relevant to the overall Windows system, including file maintenance routines, data backup and restoration, networks, and office applications software packages.

  • Support quality assurance programs and software product reviews.

  •  Support the Virtualization and blade infrastructure, which allow a single resource such as a server, data storage device or operating system to function in a multiple resource manor.

  • Assist customer personnel in developing, integrating, and supporting DIA's Windows environment.

  • The candidate shall make recommendations to improve our customers Windows environment.

  • The candidate shall participate as a member of our customer's Windows Support Team. 

  • The candidate shall provide on-call pager services 24 hours a day to resolve Windows operational problems working with Tier 1 and Tier 2 support organizations.

  • Monitor systems for STIG compliance, ensure all system and application patches using SCCM are installed regularly within approved change windows.

  • Use Veritas NetBackup for system backups and recove

  • Configure and manage Windows 2016 Server Cluster failover

  • Configure, test, and deploy virtual environments using VMWare and Hyper-V

  • Configure and maintain storage are network solutions using NetApp storage management tools

  • Configure and maintain storage backup solutions using Dell EMC Data Domain tools

  • Use Microsoft SCOM for systems and network monitoring for Active Directory and Exchange servers

  • Design, Configure, and maintain Microsoft Active Directory environments

  • Design, Configure, and maintain Microsoft Exchange environments

  • Build and Maintain Red Hat and Centos Linux Servers

  • Must have Microsoft MCSA certification or higher

  • Must have some level of Linux / Unix Certifications

Education & Experience:

  • High School Diploma + 7 years

  • Associate degree + 5 years

  • Bachelor's Degree + 3 years

  • Master's Degree + 1 years

  • PhD + 0 years

Training and Certifications:

  • DoD 8570 compliance or information assurance certification commensurate with technical objectives and services required within the task order.

  • Applicable software or hardware training and certifications commensurate with the technical objectives, services required and IT environment specified within the task order.

Security Clearance:

  • Active TS/SCI with CI polygraph

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Network Support Technician Level 3 2017
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