Network Administrator ECS2035

Network Administrator:

Responsible for providing multiple services in the realm of Network Operations to include monitoring, identification and troubleshooting of issues within the Enterprise, supporting a 24x7 NOC (Network Operations Center). Responsibilities include Tier I resolution and customer support for all managed networks. Candidate must be familiar with the use of Putty, SMC, GEM, NA, NNMi, SPLUNK and various other tools as required.

Flexibility Requirement:

• NOC is 24x7 shift work; to include weekends and holiday for all employees

• Day Shift: 6am – 2:30pm

• Swing Shift: 2pm – 10:30pm

• Mid Shift: 10:30pm – 6am

Level 3:

• Skills and Task - Exceptionally   Complex: Researches and evaluates new concepts and processes to improve performance. Analyzes cross-functional problem sets, identifies root causes and  resolves issues. Assists more junior level technicians, specialists, and managers in their activities.
  Can perform all tasks of lower level technicians, specialists, and/or managers.

• Leadership Management: Works individually, actively participates on integrated teams, and leads multiple tasks, projects or teams. Oversees and monitors performance, and when required, takes steps to resolve issues.

• Guidance: Requires guidance and direction from more senior level technicians, specialists, and managers only when dealing with new, uncertain situations. Provides guidance to lower level technicians and specialists.

Desired Skill Level Requirements:

• Ability to identify, analyze, and resolve fault and isolations within the customer’s network infrastructure

• Demonstrate advanced network troubleshooting techniques and experience commensurate with that of CCNA

• Ensure compliance with network security policies and procedures.

• Assist in the development of the policies and procedures as they pertain to the network environment

• Manage resource availability across the network enterprise

• Create and report all outage notifications and network related issues in accordance with standard operating procedures and guidelines

• Demonstrate experience with BGP and OSPF routing protocols

• Demonstrate experience with both LAN and WAN troubleshooting

• GEM experience for monitoring and configuration of crypto equipment

• Experience with WAN circuit technologies (T1; DS3; OC-3; OC-12; OC-192)

• Comprehensive knowledge of CISCO and Juniper routers and switches along with VTC network hardware and software tools listed above

• Possess comprehensive knowledge of operating systems and applications as they pertain to the network environment

• Participate in engineering projects or upgrades as tasked by Management

• Interface with vendors to ensure proper performance of tools and software packages

• Track and process Authorized Service Interruptions (ASI's) as directed by Management

• Provide After Action Reports (AARs) for Problem Management resolution

• Demonstrate experience programming and troubleshooting KG-175A and KG-175D encryptors (to include 10G encryptors)

• Providesystem/equipment/specialized training and technical guidance to lower tier employees.

Key Competencies:

• Interpersonal Skills

• Effective Communication skills - verbal and written

• Listening skills

• Problem analysis and problem solving

• Attention to detail and accuracy

• Customer Service oriented

• Adaptability

• Ability to work independently within a Team Concept

• Ability to multitask in a stressful environment.

Education and Experience:

• High School Diploma + 9 years

• Associate's Degree + 7 years

• Bachelor's Degree + 5 years

• Master's Degree + 3 years

• PhD + 0 years

Training and Certifications:

• IAT Level 2

• Certification Preferences: CCNA (Highly Desired) CCNP (Highly Desired) ITIL Foundations

Security Clearance:

• TS SCI CI poly