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Help Desk Specialist 2 102-014


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IC-CAP LLC is a Woman Owned / HUBZone Small Business working in the Department of Defense and Intelligence Community.  We are always looking for highly talented, energetic, and dynamic professionals that are interested in protecting the defense of our nation.  

Some of the positions are future positions.  Please look at the opening line of the job description to determine if this is an open or future position.


Our positions are not remote unless stated in the job description below.

We are looking to fill this position at the following location(s):

    Pentagon, VA

Job Description

Help Desk Specialist 2:

Position Description:

Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, emails and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution.

Performance shall include:

  • Software installation and support of commercial software and related upgrades

  • Update solutions database with applicable resolutions

  • Problem solving, hardware/software installation and configuration based on computing standards, and client support for all network and desktop.

  • Monitors and enforces all IT policies and procedures.

  • Assist with setting up new users in IDAM and multiple level security LDAP profiles.

  • Installs and configures computers, monitors, network infrastructure and peripherals such as printers, scanners, and related hardware.

  • Maintains, upgrades and repairs PCs/laptops and Window desktop applications for all systems.

Education and Experience:

  • Bachelor’s degree in IT or Computer Science

  • 2+ years’ experience in Information Technology or related field; DESIRED: SAP Experience

Training and Certifications:

  • IAT Level II

Security Clearance:

  • DoD Approved Clearance and Poly

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Help Desk Specialist 2 102-014
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