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Hardware Support Level 3 103-001


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IC-CAP LLC is a Woman Owned / HUBZone Small Business working in the Department of Defense and Intelligence Community.  We are always looking for highly talented, energetic, and dynamic professionals that are interested in protecting the defense of our nation.  

Some of the positions are future positions.  Please look at the opening line of the job description to determine if this is an open or future position.


Our positions are not remote unless stated in the job description below.

We are looking to fill this position at the following location(s):

    Washington, DC

Job Description

Hardware Support:

Job Profile Summary Responsible for providing installation, maintenance and troubleshooting support of information systems applications and related peripheral hardware. Assesses user needs  and is able to solve a range of problems. Provides installation of new equipment and performs equipment modifications or enhancements. Prepares and maintains  documentation for processes for policies and procedures related to computer systems and operations. 

Job Description

  • Performs technical tasks and assists with the completion of milestones associated with specific projects. 

  • Provides solutions to a variety of technical problems of moderate scope and complexity. 

  • Provides installation and troubleshooting support of moderately complex issues for systems applications and related peripheral hardware.  

  • Provides incident response and performs customer support tasks. 

  • Deploys new hardware, software, and the upgrade of existing installations.  

  • Prepares and maintains documentation for processes and procedure related to computer systems and operations.

Level 3:

  • Skills and Task - Complex: Develops new concepts and processes. Analyzes root causes and resolves issues. Supports more junior level technicians and specialists in their activities. Can perform all tasks of lower level technicians or specialists.

  • Leadership Management: Works individually, actively participates on integrated teams, and may also lead a task, project or team. Oversees and monitors performance, and when required, takes steps to resolve issues. 

  • Guidance: Directs multiple teams through to project completion. Provides guidance and direction to lower level technicians, specialists, and managers.

Education and Experience:

  • High School Diploma + 10 years

  • Associate's Degree + 7 years

  • Bachelor's Degree + 5 years

  • Master's Degree + 3 years

  • PhD + 0 years

Training and Certifications:

  • IAT Level 2

Security Clearance:

  • DoD Approved Clearance and Poly

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Hardware Support Level 3 103-001
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