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Data Analyst Level 3 104-011


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IC-CAP LLC is a Woman Owned / HUBZone Small Business working in the Department of Defense and Intelligence Community.  We are always looking for highly talented, energetic, and dynamic professionals that are interested in protecting the defense of our nation.  

Some of the positions are future positions.  Please look at the opening line of the job description to determine if this is an open or future position.


Our positions are not remote unless stated in the job description below.

We are looking to fill this position at the following location(s):

    Colorado Springs, CO

Job Description

Data Analyst:

Job Description Summary:

We are seeking a highly analytical and detail-oriented Data Analyst to join our team. In this role, you will be responsible for identifying, defining, collecting, and reporting on key performance metrics to drive data-based decision making and continuous improvement across the organization. You will also be involved in process analysis andimprovement initiatives to enhance operational efficiency and quality:

  • Contributes to the completion of major programs and may function in a project leadership role.

  • Develops data-driven solutions to complex business challenges.

  • Utilizes advanced tools and computational skills to interpret, connect, predict and make discoveries in complex data and deliver recommendations for business and analytic decisions.

  • Uses predictive modeling to increase and optimize customer experiences, efficiencies, process improvements, and other business outcomes.

  • Works with stakeholders throughout the organization to identify opportunities for leveraging company data to drive business solutions.

  • Performs additional duties as assigned.

  • May coach and review the work of less-experienced professionals.

  • May serve as a team or task leader. (Not a people manager)

  • Designs, research, and develops highly advanced processes, which may result in new product/business opportunities for the company.

This position has alternate locations in the National Capital Region.

Level 3:

  • Develops, analyzes and models operational, economic, management, accounting and other organizational data to quantify the competitive performance of business segments, evaluate potential operational changes, and design new approaches and methodologies.

  • Applies and integrates statistical, mathematical, predictive modeling and business analysis skills to manage and manipulate complex, high-volume data from a variety of sources.

  • Contributes to completion of specific programs and projects.

  • Analyzes organizational data and conducts advanced statistical analysis.

  • Applies mathematical calculations to recommend solutions to technical problems of high complexity.

  • Models and evaluates the potential impact of data changes.

  • Performs additional duties as assigned.

  • Develops innovative strategies and quantifies the competitive performance of the organization's operations and/or markets.

  • May coach and review the work of less-experienced professionals.


  • Identify, define, and establish key performance metrics and indicators relevant to the organization's goals and objectives.

  • Develop data collection methodologies and systems to gather accurate and reliable metrics.

  • Collect and analyze data from various sources, ensuring data integrity and accuracy.

  • Prepare comprehensive reports, dashboards, and presentations to effectively communicate metric findings to stakeholders and management.

  • Collaborate with cross-functional teams to understand data requirements and align metrics with business objectives. 

  • Conduct process analysis to identify inefficiencies, bottlenecks, and areas for improvement. Recommend and implement process improvements to enhance operational efficiency, quality, and customer satisfaction.

  • Collaborate with teams to ensure the successful implementation of process changes and monitor their effectiveness.

  • Continuously monitor and evaluate service delivery processes to identify opportunities for improvement and optimize customer experience.

  • Contribute to the development and implementation of quality assurance and quality control measures to ensure adherence to established standards.

  • Conduct quality inspections, identify defects or deviations, and recommend corrective actions to maintain high-quality standards.

  • Stay updated with industry best practices, emerging trends, and technologies related to metrics analysis, process improvement, and quality assurance.


  • Proven experience in metrics analysis, reporting, process improvement, and quality assurance.

  • Strong analytical skills with the ability to collect, analyze, and interpret complex data sets.

  • Proficient in data visualization techniques and tools to effectively present findings.

  • Solid understanding of process analysis methodologies and continuous improvement concepts.

  • Knowledge of quality assurance principles, methodologies, and best practices.

  • Excellent communication and presentation skills to convey complex information to both technical and non-technical stakeholders.

  • Strong problem-solving skills with the ability to think critically and propose innovative solutions.

  • Detail-oriented with a strong focus on data accuracy and attention to detail.

  • Proficient in using data analysis software, spreadsheet applications, and business intelligence tools.

  • Ability to work independently as well as collaboratively in a team environment.

Education and Experience:

  • HSD/GED+10yrs

  • Associates+8yrs

  • Bachelors+6yrs

  • Masters+4yrs

  • PhD+2yrs

  • NOTE:  Relevant professional certifications will be considered equivalent to six (6) months of relevant experience.

Training and Certifications:

  • IAT II – Required to start on program.

  • CSSP Analyst - Required to start on program.

  • GMON – Required within 180 days of start date.

Security Clearance:

  • DoD Approved Clearance and Poly

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Data Analyst Level 3 104-011
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