VTC Technician Level 2
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IC-CAP LLC is a Woman Owned / HUBZone Small Business working in the Department of Defense and Intelligence Community. We are always looking for highly talented, energetic, and dynamic professionals that are interested in protecting the defense of our nation.
Some of the positions are future positions. Please look at the opening line of the job description to determine if this is an open or future position.
We are looking to fill this position at the following location(s):
- Colorado Springs, CO
Job Description
VTC Technician - Level 2:
Analyzes, administers and maintains voice, video, and/or data communications networks
Manages the usage and performance of voice, video and/or data communications networks
Maintains network security and ensures compliance with security policies and procedures
Evaluates hardware and software, including peripheral, output, and related equipment
Participates in the development and implementation of network-related procedures and standards
Participates in and may lead aspects of major network installations and upgrades
Interfaces with vendors to ensure appropriate resolution during network outages or periods of reduced performance
Develops and implements testing strategies and document results
Provides advice and training to end-users
Troubleshoots and resolves complex problems
Maintains current knowledge of relevant hardware and software applications as assigned
Participates in special projects as required
Lead a team that provides operations, maintenance and service support of voice, video, and/or data communications networks across the Enterprise
General Duties:
Monitors and responds to hardware and software problems using hardware and software testing tools and techniques
Demonstrate network support techniques and experience
Provides technical support and training to team and end-users
Ensure compliance with network security policies and procedures
Provides minor server maintenance
Maintains current knowledge of relevant technology as assigned
Participates in special projects as required
Provides side by side Team support when needed to complete the mission
Enforces Policy and Standards as appropriate
Provides Administrative functions for the team to include but not limited to Performance Appraisals, Employee Counseling and Recognition, Employee In-processing
andResignation/Termination Actions, and Training Requests
Submit After Action Reports (AARs) as warranted and provide customer briefings on operational issues
Flexibility Required:
NOC Operations 24x7 (including weekends and holidays)
Swing Shift Hours: 2pm - 10:30pm
Education & Experience:
High School Diploma + 9 years
Associate's Degree + 7 years
Bachelor's Degree + 5 years
Master's Degree + 3 years
PhD + 0 years
Training and Certifications:
DoD 8570 compliance or information assurance certification commensurate with technical objectives and services required within the task order.
Applicable software or hardware training and certifications commensurate with the technical objectives, services required and IT environment specified within the task order.
Security Clearance:
TS/SCI