VTC Technician Level 2

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IC-CAP LLC is a Woman Owned / HUBZone Small Business working in the Department of Defense and Intelligence Community.  We are always looking for highly talented, energetic, and dynamic professionals that are interested in protecting the defense of our nation.  

Some of the positions are future positions.  Please look at the opening line of the job description to determine if this is an open or future position.  

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We are looking to fill this position at the following location(s):

Colorado Springs, CO

Job Description

VTC Technician - Level 2:

• Analyzes, administers and maintains voice, video, and/or data communications networks

• Manages the usage and performance of voice, video and/or data communications networks

• Maintains network security and ensures compliance with security policies and procedures

• Evaluates hardware and software, including peripheral, output, and related equipment

• Participates in the development and implementation of network-related procedures and standards

• Participates in and may lead aspects of major network installations and upgrades

• Interfaces with vendors to ensure appropriate resolution during network outages or periods of reduced performance

• Develops and implements testing strategies and document results

• Provides advice and training to end-users

• Troubleshoots and resolves complex problems

• Maintains current knowledge of relevant hardware and software applications as assigned

• Participates in special projects as required

• Lead a team that provides operations, maintenance and service support of voice, video, and/or data communications networks across the Enterprise

General Duties:

• Monitors and responds to hardware and software problems using hardware and software testing tools and techniques

• Demonstrate network support techniques and experience

• Provides technical support and training to team and end-users

• Ensure compliance with network security policies and procedures

• Provides minor server maintenance

• Maintains current knowledge of relevant technology as assigned

• Participates in special projects as required

• Provides side by side Team support when needed to complete the mission

• Enforces Policy and Standards as appropriate

• Provides Administrative functions for the team to include but not limited to Performance Appraisals, Employee Counseling and Recognition, Employee In-processing

• andResignation/Termination Actions, and Training Requests

• Submit After Action Reports (AARs) as warranted and provide customer briefings on operational issues

Flexibility Required:

• NOC Operations 24x7 (including weekends and holidays)

• Swing Shift Hours: 2pm - 10:30pm

Education & Experience:

• High School Diploma + 9 years

• Associate's Degree + 7 years

• Bachelor's Degree + 5 years

• Master's Degree + 3 years

• PhD + 0 years

Training and Certifications:

• DoD 8570 compliance or information assurance certification commensurate   with technical objectives and services required within the task order.

• Applicable software or hardware training and certifications commensurate   with the technical objectives, services required and IT environment specified   within the task order.

Security Clearance:

• TS/SCI