VTC Administrator ECS2009
IC-CAP LLC is a Woman Owned / HUBZone Small Business working in the Department of Defense and Intelligence Community. We are always looking for highly talented, energetic, and dynamic professionals that are interested in protecting the defense of our nation.
We are looking to fill this position at the following location(s):
- Washington, DC
IC-CAP is currently seeking a talented Video Teleconferencing (VTC) Administrator with an active TS/SCI clearance to provide monitoring, maintenance, and advanced support of video communications for Enterprise Unified Communications supporting a 24x7 NOC (Network Operations Center). Responsibilities include Tier I and Tier II resolution and customer support for scheduled or active video teleconferences (VTCs). The candidate must be familiar with the use of VC Wizard VTC scheduling software, SharePoint, Service Central Ticketing System, Tandberg Management System (TMS), and other VTC support tools as needed.
Skill Level 1:
Skills and Task – Moderate: Understands and applies more advanced concepts and processes to daily activities. Assists more senior level technicians, specialists, and managers in their activities. Can perform all tasks of lower level technicians or specialists.
Individual Work/Teamwork: Works individually and also actively participates on integrated teams.
Guidance: Requires minimal guidance and direction from more senior level technicians, specialists, and managers. Provides guidance to lower level technicians and specialists.
NOC is 24x7 shift work; to include weekends and holiday for all employees
Day Shift: 6am – 2:30pm
Swing Shift: 2pm – 10:30pm
Mid Shift: 10:30pm – 6am
Familiarity with Video Teleconferencing (VTC) service and support to include scheduling; monitoring; administrative support and technical assistance to Video
Manage resource availability and conflicts for Video Network.
Ensure compliance with VTC network security policies and procedures
Possess understanding of H323 Protocol Stack
Comprehensive knowledge of network topology; along with VTC network hardware and software tools listed above
Knowledge of operating systems and applications as they pertain to the VTC environment
Interface with vendors to ensure proper performance of tools and software packages
Process Authorized Service Interruptions (ASI's) as directed by Management
Provide After Action Reports (AARs) for Problem Management resolution
Participate in special projects as required by Management.
Education and Experience:
High School Diploma + 6 years
Associate's Degree + 4 years
Bachelor's Degree + 2 years
Master's Degree + 0 years
PhD + 0 years
Training and Certifications:
DoD 8570 compliance or information assurance certification commensurate with technical objectives and services required within the task order.
Applicable software or hardware training and certifications commensurate with the technical objectives, services required and IT environment specified within the task order.
TS/SCI with CI poly