VTC Administrator 2 ECS2008

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IC-CAP LLC is a Woman Owned / HUBZone Small Business working in the Department of Defense and Intelligence Community.  We are always looking for highly talented, energetic, and dynamic professionals that are interested in protecting the defense of our nation.  

 

Some of the positions are future positions.  Please look at the opening line of the job description to determine if this is an open or future position.  

We are looking to fill this position at the following location(s):

    Colorado Springs, CO

Job Description

NOC VTC Technician 2:



IC-CAP is currently seeking a talented Video Teleconferencing (VTC) Administrator with an active TS/SCI clearance to provide monitoring, maintenance, and advanced support of video communications for Enterprise Unified Communications supporting a 24x7 NOC (Network Operations Center). Responsibilities include Tier I and Tier II resolution and customer support for scheduled or active video teleconferences (VTCs). The candidate must be familiar with the use of VC Wizard VTC scheduling software, SharePoint, Service Central Ticketing System, Tandberg Management System (TMS), and other VTC support tools as needed.




Flexibility Requirement:


  • NOC is 24x7 shift work; to include weekends and holiday for all employees

  • Day Shift: 6am – 2:30pm

  • Swing Shift: 2pm – 10:30pm

  • Mid Shift: 10:30pm – 6am




Level 2:


  • Skills and Tasks - Complex:   Develops new concepts and processes. Analyzes root causes and resolves issues. Supports more junior level technicians and specialists in their activities. Can perform all tasks of lower level technicians or   specialists.

  • Leadership Management: Works individually, actively participates on integrated teams, and may also lead a task, project or team.

  • Guidance: Requires guidance and  direction from more senior level technicians, specialists, and managers  only when dealing with new, uncertain situations. Provides guidance to  lower level technicians  and specialists.



Skill Requirements:


  • Familiarity with Video Teleconferencing (VTC) service and support to include scheduling; monitoring; administrative support and technical assistance to Video Teleconference customers

  •  Manage resource availability and conflicts for Video Networks

  • Ensure compliance with VTC network security policies and procedures

  • Possess understanding of H323 Protocol Stack

  • Comprehensive knowledge of network topology; along with VTC network hardware and software tools listed above

  • Knowledge of operating systems and applications as they pertain to the VTC environment

  • Interface with vendors to ensure proper performance of tools and software packages

  • Process Authorized Service Interruptions (ASI's) as directed by Management

  • Provide After Action Reports (AARs) for Problem Management resolution

  • Participate in special projects as required by Management




Education and Experience:


  • High School Diploma + 7 years

  • Associate's Degree + 5 years

  • Bachelor's Degree + 3 years

  • Master's Degree + 1 years

  • PhD + 0 years



Key Competencies:


  • Interpersonal Skills

  • Effective Communication skills - verbal and written

  • Listening skills

  • Problem analysis and problem solving

  • Attention to detail and accuracy

  • Customer Service oriented

  • Ability to work independently within a Team Concept

  • Ability to multitask in a stressful environment



Training and Certifications:

  • Must be IAT Level 2 compliant



Security Clearance:


  • TS/SCI

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VTC Administrator 2 ECS2008
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