UC VoIP Technician Level 3 ECS2003

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IC-CAP LLC is a Woman Owned / HUBZone Small Business working in the Department of Defense and Intelligence Community.  We are always looking for highly talented, energetic, and dynamic professionals that are interested in protecting the defense of our nation.    

We are looking to fill this position at the following location(s):

    Colorado Springs, CO

Job Description

UC VoIP Technician Level 3:


  • IC-CAP is currently seeking a talented Video Teleconferencing (VTC) Administrator with an active TS/SCI clearance to provide monitoring, maintenance, and advanced support of video communications for Enterprise Unified Communications supporting a 24x7 NOC (Network Operations Center). Responsibilities include Tier I and Tier II resolution and customer support for scheduled or active video teleconferences (VTCs). The candidate must be familiar with the use of VC Wizard VTC scheduling software, SharePoint, Service Central Ticketing System, Tandberg Management System (TMS), and other VTC support tools as needed.



Flexibility Requirement:


  • NOC is 24x7 shift work; to include weekends and holiday for all employees

  • Day Shift: 6am – 2:30pm

  • Swing Shift: 2pm – 10:30pm

  • Mid Shift: 10:30pm – 6am




Level 3:


  • Skills and Task - Exceptionally Complex: Researches and evaluates new concepts and processes to improve   performance. Analyzes cross-functional problem sets, identifies root causes and resolves issues. Assists more junior level technicians, specialists, and managers in their   activities. Can perform all tasks of lower level technicians, specialists, and/or managers.

  • Leadership/Management: Works individually, actively participates on integrated teams, and leads   multiple tasks, projects or teams. Oversees and monitors performance, and when required, takes steps to resolve issues.

  • Guidance: Directs multiple teams through to project completion. Provides guidance and direction to lower level technicians, specialists, and managers.



Skill Requirements:


  • Familiarity with Video Teleconferencing (VTC) service and support to include scheduling; monitoring; administrative support and technical assistance to Video

  • Teleconference customers

  • Manage resource availability and conflicts for Video Networks

  • Ensure compliance with VTC network security policies and procedures

  • Possess understanding of H323 Protocol Stack

  • Comprehensive knowledge of network topology; along with VTC network hardware and software tools listed above

  • Knowledge of operating systems and applications as they pertain to the VTC environment

  • Interface with vendors to ensure proper performance of tools and software packages

  • Process Authorized Service Interruptions (ASI's) as directed by management

  • Provide After Action Reports (AARs) for Problem Management resolution

  • Participate in special projects as required by management




Education and Experience:


  • High School Diploma + 9 years

  • Associate's Degree + 7 years

  • Bachelor's Degree + 5 years

  • Master's Degree + 3 years

  • PhD + 0 years




Key Competencies:


  • Interpersonal Skills

  • Effective Communication skills - verbal and written

  • Listening skills

  • Problem analysis and problem solving

  • Attention to detail and accuracy

  • Customer Service oriented

  • Ability to work independently within a Team Concept

  • Ability to multitask in a stressful environment




Training and Certifications:


  • DoD 8570 compliance or information assurance certification commensurate   with technical objectives and services required within the task order.

  • Applicable software or hardware training and certifications commensurate   with the technical objectives, services required and IT environment specified within the task order.




Security Clearance:


  • TS/SCI


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UC VoIP Technician Level 3 ECS2003
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4520 Guinevere Lane

Pomfret, MD 20675

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info@ic-cap.com

(301) 500-0551