UC VOIP Technician Level 3 ECS2004

SysEng.png

See a complete list of our open positions

Apply at the Bottom of the Page

IC-CAP LLC is a Woman Owned / HUBZone Small Business working in the Department of Defense and Intelligence Community.  We are always looking for highly talented, energetic, and dynamic professionals that are interested in protecting the defense of our nation.  

 

Some of the positions are future positions.  Please look at the opening line of the job description to determine if this is an open or future position.  

We are looking to fill this position at the following location(s):

    Colorado Springs, CO

Job Description

Tier III Video Teleconferencing Technician:



IC-CAP is currently seeking a talented Tier III Video Teleconferencing (VTC) Administrator with an active TS/SCI clearance to provide monitoring and advanced support for Enterprise Unified Communications supporting a 24x7 NOC (Network Operations Center). Responsibilities include Tier III level endpoint troubleshooting, configuration, maintenance, and resolution. The candidate must be familiar with VC Wizard, Multipoint Control Unit (MCU), Telepresence Management System (TMS), Cisco Video Communications Server (VCS), SharePoint, and other web support tools as needed.




Flexibility Requirement:


  • NOC is 24x7 shift work; to include weekends and holiday for all employees

  • Day Shift: 6am – 2:30pm

  • Swing Shift: 2pm – 10:30pm

  • Mid Shift: 10:30pm – 6am



Level 3:


  • Skills and Task - Exceptionally Complex:  Researches and evaluates new concepts and processes to improve    performance. Analyzes cross-functional problem sets, identifies root  causes and resolves issues. Assists more junior level technicians,  specialists, and managers in their   activities. Can perform all tasks  of lower level technicians, specialists, and/or managers.

  • Leadership/Management: Works  individually, actively participates on integrated teams, and leads    multiple tasks, projects or teams. Oversees and monitors performance,  and when required, takes steps to resolve issues.

  • Guidance: Directs multiple  teams through to project completion. Provides guidance and direction to  lower level technicians, specialists, and managers.



Skill Requirements:


  • Familiarity with Video Teleconferencing (VTC)  service and support to include scheduling; monitoring; administrative  support and technical assistance to Video

  • Teleconference customers

  • Manage resource availability and conflicts for Video Networks

  • Ensure compliance with VTC network security policies and procedures

  • Possess understanding of H323 Protocol Stack

  • Comprehensive knowledge of network topology; along with VTC network hardware and software tools listed above

  • Knowledge of operating systems and applications as they pertain to the VTC environment

  • Interface with vendors to ensure proper performance of tools and software packages

  • Process Authorized Service Interruptions (ASI's) as directed by management

  • Provide After Action Reports (AARs) for Problem Management resolution

  • Participate in special projects as required by management



Key Competencies:


  • Interpersonal Skills

  • Effective Communication skills - verbal and written

  • Listening skills

  • Problem analysis and problem solving

  • Attention to detail and accuracy

  • Customer Service oriented

  • Ability to work independently within a Team Concept

  • Ability to multitask in a stressful environment



Education and Experience:


  • High School Diploma + 9 years

  • Associate's Degree + 7 years

  • Bachelor's Degree + 5 years

  • Master's Degree + 3 years

  • PhD + 0 years




Training and Certifications:

  • Must be IAT Level 2 compliant




Security Clearance:


  • TS/SCI

You are applying for the position of 
UC VOIP Technician Level 3 ECS2004
arrow&v
Upload Your Resume