UC VOIP Technician ECS2015
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IC-CAP LLC is a Woman Owned / HUBZone Small Business working in the Department of Defense and Intelligence Community. We are always looking for highly talented, energetic, and dynamic professionals that are interested in protecting the defense of our nation.
Some of the positions are future positions. Please look at the opening line of the job description to determine if this is an open or future position.
We are looking to fill this position at the following location(s):
- Washington, DC
Job Description
UC VOIP Technician:
Responsible for providing multiple services in the realm of Unified Communications to include Video Teleconferencing (VTC) and video streaming within the Enterprise; supporting a 24x7 NOC (Network Operations Center). Responsibilities include Tier I resolution and customer support for scheduled or active Video Teleconferences. Candidate will become familiar with the use of VC Wizard, Multipoint Control Unit (MCU), Telepresence Management System (TMS) and various other tools as
required. IC-CAP is currently seeking a talented Unified Communication (UC) Technician with an active TS/SCI clearance to provide monitoring, and advanced support for customers globally. The successful candidate will be responsible for providing multiple services in the realm of Unified Communications to include Video Teleconferencing (VTC) and video streaming within the Enterprise; supporting a 24x7 NOC (Network Operations Center). Responsibilities include Tier I resolution and customer support for scheduled or active Video Teleconferences. Candidate will become familiar with the use of VC Wizard, Multipoint Control Unit (MCU), Telepresence Management System (TMS) and various other tools as required.
Flexibility Requirement NOC is 24x7 shift work; to include weekends and holiday for all employees:
Day Shift: 6am – 2:30pm
Swing Shift: 2pm – 10:30pm
Mid Shift: 10:30pm – 6am
Level 2:
Skills and Task - Complex: Develops new concepts and processes. Analyzes root causes and resolves issues. Supports more junior level technicians and specialists in their activities. Can perform all tasks of lower level technicians or specialists.
Leadership/Management: Works individually, actively participates on integrated teams, and leads multiple tasks, projects or teams. Oversees and monitors performance, and when required, takes steps to resolve issues.
Guidance: Directs multiple teams through to project completion. Provides guidance and direction to lower level technicians, specialists, and managers.
Desired Skill Level Requirements:
Familiarity with VTC service and support to include scheduling, monitoring, administrative support and technical assistance to customers.
Manage resource availability and conflicts for Video Networks.
Ensure compliance with VTC network security policies and procedures.
Possess understanding of TCP/IP, H323, E164 and SIP protocols.
Comprehensive knowledge of network topology; along with VTC network hardware and software tools listed above.
Knowledge of operating systems and applications as they pertain to the VTC environment.
Interface with vendors to ensure proper performance of tools and software packages.
Process Authorized Service Interruptions (ASI's) as directed by GDIT Management.
Provide After Action Reports (AARs) for Problem Management resolution.
Participate in special projects as required by Management.
Key Competencies:
Interpersonal Skills
Effective Communication skills - verbal and written
Listening skills
Problem analysis and problem solving
Attention to detail and accuracy
Customer Service oriented
Adaptability
Ability to work independently within a Team Concept
Ability to multi-task in a stressful environment.
Education and Experience:
High School Diploma + 7 years
Associate's Degree + 5 years
Bachelor's Degree + 3 years
Master's Degree + 1 years
PhD + 0 years
Training and Certifications:
Must be IAT Level 2 compliant
Security Clearance:
TS/SCI