UC VOIP Technician ECS2009


See a complete list of our open positions

Apply at the Bottom of the Page

IC-CAP LLC is a Woman Owned / HUBZone Small Business working in the Department of Defense and Intelligence Community.  We are always looking for highly talented, energetic, and dynamic professionals that are interested in protecting the defense of our nation.  


Some of the positions are future positions.  Please look at the opening line of the job description to determine if this is an open or future position.  

We are looking to fill this position at the following location(s):

    Washington, DC

Job Description

UC VOIP Technician:

Responsible for providing multiple services in the realm of Unified Communications to include Video Teleconferencing (VTC) and video streaming within the Enterprise; supporting a 24x7 NOC (Network Operations Center). Responsibilities include Tier I resolution and customer support for scheduled or active Video Teleconferences. Candidate will become familiar with the use of VC Wizard, Multipoint Control Unit (MCU), Telepresence Management System (TMS) and various other tools as


Skill Level 3:

  • Skills and Task - Exceptionally Complex:  Researches and evaluates new concepts and processes to improve performance.  Analyzes cross-functional problem sets, identifies root causes and resolves issues.  Assists more junior level technicians, specialists, and managers in their activities.  Can perform all tasks of lower level technicians, specialists, and/or managers. 

  • Leadership Management: Works individually, actively participates on integrated teams, and leads multiple tasks, projects or teams.  Oversees and monitors performance, and when required, takes steps to resolve issues. 

  • Guidance: Directs multiple teams through to project completion. Provides guidance and direction to lower level technicians, specialists, and managers. 

Flexibility Requirement

  • NOC is 24x7 shift work; to include weekends and holiday for all employees

  • Day Shift: 6am – 2:30pm

  • Swing Shift: 2pm – 10:30pm

  • Mid Shift: 10:30pm – 6am

Desired Skill Level Requirements:

  • Familiarity with VTC service and support to include scheduling, monitoring, administrative support and technical assistance to customers.

  • Manage resource availability and conflicts for Video Networks.

  • Ensure compliance with VTC network security policies and procedures.

  • Possess understanding of TCP/IP, H323, E164 and SIP protocols.

  • Comprehensive knowledge of network topology; along with VTC network hardware and software tools listed above.

  • Knowledge of operating systems and applications as they pertain to the VTC environment.

  • Interface with vendors to ensure proper performance of tools and software packages.

  • Process Authorized Service Interruptions (ASI's) as directed by Management.

  • Provide After Action Reports (AARs) for Problem Management resolution.

  • Participate in special projects as required byManagement.

Key Competencies:

  • Interpersonal Skills

  • Effective Communication skills - verbal and written

  • Listening skills

  • Problem analysis and problem solving

  • Attention to detail and accuracy

  • Customer Service oriented

  • Adaptability

  • Ability to work independently within a Team Concept

  • Ability to multitask in a stressful environment

Education and Experience:

  • High School Diploma + 9 years 

  • Associate's Degree + 7 years 

  • Bachelor's Degree + 5 years 

  • Master's Degree + 3 years 

  • PhD + 0 years 

Training and Certifications:

  • DoD 8570 compliance or information assurance certification commensurate with technical objectives and services required within the task order.

  • Applicable software or hardware training and certifications commensurate with the technical objectives, services required and IT environment specified within the task order.

Security Clearance:

  • TS/SCI with CI poly

You are applying for the position of 
UC VOIP Technician ECS2009
Upload Your Resume