UC VOIP Technician ECS2009
IC-CAP LLC is a Woman Owned / HUBZone Small Business working in the Department of Defense and Intelligence Community. We are always looking for highly talented, energetic, and dynamic professionals that are interested in protecting the defense of our nation.
Some of the positions are future positions. Please look at the opening line of the job description to determine if this is an open or future position.
We are looking to fill this position at the following location(s):
- Washington, DC
UC VOIP Technician:
Responsible for providing multiple services in the realm of Unified Communications to include Video Teleconferencing (VTC) and video streaming within the Enterprise; supporting a 24x7 NOC (Network Operations Center). Responsibilities include Tier I resolution and customer support for scheduled or active Video Teleconferences. Candidate will become familiar with the use of VC Wizard, Multipoint Control Unit (MCU), Telepresence Management System (TMS) and various other tools as
Skill Level 3:
Skills and Task - Exceptionally Complex: Researches and evaluates new concepts and processes to improve performance. Analyzes cross-functional problem sets, identifies root causes and resolves issues. Assists more junior level technicians, specialists, and managers in their activities. Can perform all tasks of lower level technicians, specialists, and/or managers.
Leadership Management: Works individually, actively participates on integrated teams, and leads multiple tasks, projects or teams. Oversees and monitors performance, and when required, takes steps to resolve issues.
Guidance: Directs multiple teams through to project completion. Provides guidance and direction to lower level technicians, specialists, and managers.
NOC is 24x7 shift work; to include weekends and holiday for all employees
Day Shift: 6am – 2:30pm
Swing Shift: 2pm – 10:30pm
Mid Shift: 10:30pm – 6am
Desired Skill Level Requirements:
Familiarity with VTC service and support to include scheduling, monitoring, administrative support and technical assistance to customers.
Manage resource availability and conflicts for Video Networks.
Ensure compliance with VTC network security policies and procedures.
Possess understanding of TCP/IP, H323, E164 and SIP protocols.
Comprehensive knowledge of network topology; along with VTC network hardware and software tools listed above.
Knowledge of operating systems and applications as they pertain to the VTC environment.
Interface with vendors to ensure proper performance of tools and software packages.
Process Authorized Service Interruptions (ASI's) as directed by Management.
Provide After Action Reports (AARs) for Problem Management resolution.
Participate in special projects as required byManagement.
Effective Communication skills - verbal and written
Problem analysis and problem solving
Attention to detail and accuracy
Customer Service oriented
Ability to work independently within a Team Concept
Ability to multitask in a stressful environment
Education and Experience:
High School Diploma + 9 years
Associate's Degree + 7 years
Bachelor's Degree + 5 years
Master's Degree + 3 years
PhD + 0 years
Training and Certifications:
DoD 8570 compliance or information assurance certification commensurate with technical objectives and services required within the task order.
Applicable software or hardware training and certifications commensurate with the technical objectives, services required and IT environment specified within the task order.
TS/SCI with CI poly