UC Tier III VTC Technician ECS2020

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IC-CAP LLC is a Woman Owned / HUBZone Small Business working in the Department of Defense and Intelligence Community.  We are always looking for highly talented, energetic, and dynamic professionals that are interested in protecting the defense of our nation.  

 

Some of the positions are future positions.  Please look at the opening line of the job description to determine if this is an open or future position.  

We are looking to fill this position at the following location(s):

    Washington, DC

Job Description

UC Tier III VTC Technician:




Job Description Summary:



Responsible for providing multiple services in the realm of Unified Communications to include Video Teleconferencing (VTC) and video streaming within the Enterprise, supporting a 24x7 NOC (Network Operations Center). Responsibilities include Tier III resolution, projects and customer support for all managed networks. Candidate must be familiar with the use of Cisco Call Manager, Cisco border controllers (CUBE/VCS), Multipoint Control Unit (MCU), Telepresence Management System (TMS) and various other tools as required.




Job Description:



Provide maintenance and advanced support for customers globally. The successful candidate will be responsible for providing multiple services in the realm of Unified Communications to include Video Teleconferencing (VTC) and video streaming within the Enterprise, supporting a 24x7 NOC (Network Operations Center). Responsibilities include Tier III resolution, projects and customer support for all managed networks. Candidate must be familiar with the use of Cisco Call Manager, Cisco

border controllers (CUBE/VCS), Multipoint Control Unit (MCU), Telepresence Management System (TMS) and various other tools as required.




Flexibility Requirement:


  • NOC is 24x7 shift work; to include weekends and holiday for all employees

  • Day Shift: 6am – 2:30pm

  • Swing Shift: 2pm – 10:30pm

  • Mid Shift: 10:30pm – 6am




Skill Level Requirements:


  • Advanced Technical knowledge of VTC equipment such as Cisco Telepresence Management Suite, CUBE/VCS, CODECs and MCUs.

  • Technical knowledge of video streaming to include set top box and Vbrick.

  • Advanced Familiarity with VTC service and support to include scheduling, monitoring, administrative support and technical assistance to customers.

  • Technical knowledge of network topology.

  • Manage resource availability and conflicts for Video Networks.

  • Ensure compliance with VTC network security policies and procedures.

  • Possess understanding of TCP/IP, H323, E164 and SIP protocols.

  • Ability to identify; analyze; and resolve operating/hardware network problems of VTC systems and applications as they pertain to the Unified Communications

  • environment.

  • Assist in the development of the training, local guides, Rules of Engagement (ROE) policies and Standard Operating Procedures (SOP) as they pertain to the Unified

  • Communications environment.

  • Create and report all outage notifications and network related issues according to standard operating procedures.

  • Participate in engineering projects or upgrades as tasked by management.

  • Interface with vendors to ensure proper performance of tools and software packages.Assist in Tier II responsibilities as tasked by management.

  • Providessystem/equipment/specialized training and technical guidance to lower tier employees.

  • Provide After Action Reports (AARs) for Problem Management resolution.

  • Participate in special projects as required by Management.




Key Competencies:


  • Interpersonal Skills

  • Effective Communication skills - verbal and written

  • Listening skills

  • Problem analysis and problem solving

  • Attention to detail and accuracy

  • Customer Service oriented

  • Adaptability

  • Ability to work independently within a Team Concept

  • Ability to multitask in a stressful environment.




Education and Experience:


  • High School Diploma + 7 years

  • Associate's Degree + 5 years

  • Bachelor's Degree + 3 years

  • Master's Degree + 1 years

  • PhD + 0 years




Certification Requirement:


  • Security+ CE




Certification Preferences:


  • Network +

  • CCNP Collaboration (Highly Desired)

  • ITIL Foundations




Security Clearance:


  • TS SCI CI poly



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UC Tier III VTC Technician ECS2020
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