Subject Matter Expert Functional Expert Level 3
IC-CAP LLC is a Woman Owned / HUBZone Small Business working in the Department of Defense and Intelligence Community. We are always looking for highly talented, energetic, and dynamic professionals that are interested in protecting the defense of our nation.
Some of the positions are future positions. Please look at the opening line of the job description to determine if this is an open or future position.
We are looking to fill this position at the following location(s):
- Washington, DC
Subject Matter Expert/Functional Expert - Level 3:
Responsible for the design and development of Unified Communications systems.
Provides expert level analysis of voice, video, and integration with data communications networks, including planning, designing, evaluating, selecting, and upgrading
operating systems and protocol suites.
Plans network layouts and configures systems for user environments.
Analyzes network topologies and traffic and capacity requirements.
Supports the acquisition of hardware and software as well as subcontractor services as needed.
May provide technical support and troubleshooting to users.
May perform network administration duties.
Provides guidance and work leadership to less-experienced network personnel and may have supervisory responsibilities.
Maintains current knowledge of relevant technology as assigned.
Participates in special projects as required.
Meet with various customers to determine strategic video and telephony needs
Maintain proper documentation of systems configurations, to include drawings and standard operating procedures
Review reports and logs for problems and identify appropriate solutions to include developing work flow for lower tier support levels
Provide primary and backup support in maintenance of Video and UC hardware and software
Experience in Voice and Video Engineering, Infrastructure including
Design, Maintenance, Support, Deployment, Implementation, Systems Engineering.
Advanced knowledge in Cisco Unified Communications Systems, CUCM - Cisco Unified Communication Manager - Cisco Unified Call Manager, Cisco Call Manager, Cisco
Voice DR, VoIP, Voice Engineering, Video Conferencing and Collaborative Tools, integrating video into Cisco Call Manager, Cisco Prime Collaboration Cisco Voice and Video
Collaboration Systems, Cisco Voice Cluster, Cisco Voice DR
Experience with Cisco Data Networking switching and routing but expertise is in Voice, VoIP, and DVTC
QoS Quality of Service
Cisco Unity Connection
Tandberg and Cisco Video devices including end points and Mutli-point Control Units (MCU)s.
UCCX - Cisco Unified Contact Center Express
UCCE - Cisco Unified Customer Contact Enterprise
CUCME - Cisco Unified Communications Manager Express
Additional desired skills:
Cisco CCIE Collaboration, CCNP Voice - Cisco Certified Network Professional Voice, CCNA Voice - Cisco Certified Network Associate Voice, CCVP - Cisco Certified Voice Professional
Education & Experience:
Bachelors Degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
10-15 years of directly related experience in network analysis and design.
Skills & Certifications:
IAT Level II Cert Required, Sec + level Certification.
TS/SCI and ability pass and maintain CI Poly