Queue Manager ECS2059
IC-CAP LLC is a Woman Owned / HUBZone Small Business working in the Department of Defense and Intelligence Community. We are always looking for highly talented, energetic, and dynamic professionals that are interested in protecting the defense of our nation.
Some of the positions are future positions. Please look at the opening line of the job description to determine if this is an open or future position.
We are looking to fill this position at the following location(s):
- Washington, DC
Manage and/or oversee all queues to ensure SLA compliance and improve customer experience through queue management. At IC-CAP, people are our differentiator. As a Queue Associate supporting our customer, you will be trusted to oversee all queues to ensure SLA compliance and improve customer experience through queue management.
In this role, a typical day will include:
Provides expertise on continuous process improvement strategies, organizational redesign, change management projects, and performance measures for basic business process engagements.
Identifies and analyzes business needs, conducts requirements gathering, and defines scope and objectives.
Responsibilities may include, but are not limited to identifying and eliminating duplication, outsourcing opportunities, streamlining, centralizing, business improvement processes, manufacturing improvement processes, and/or vendor selection.
Education and Experience:
High School Diploma + 9 years
Associate's Degree + 7 years
Bachelor's Degree + 5 years
Master's Degree + 3 years
PhD + 0 years
Training and Certifications:
IAT Level 2
TS SCI CI poly