On-site Support Technician ESOC106


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IC-CAP LLC is a Woman Owned / HUBZone Small Business working in the Department of Defense and Intelligence Community.  We are always looking for highly talented, energetic, and dynamic professionals that are interested in protecting the defense of our nation.  


Some of the positions are future positions.  Please look at the opening line of the job description to determine if this is an open or future position.  

We are looking to fill this position at the following location(s):

    Washington, DC

Job Description

On-site Support Technician:

Responsible for providing installation, maintenance and troubleshooting support of information systems applications and related peripheral hardware. Assesses user needs and is able to solve a range of problems. Provides installation of new equipment and performs equipment modifications or enhancements. Prepares and maintains documentation for processes for policies and procedures related to computer systems and operations.

Job Description:

  • Provides service to end-users for operation, restoration, and configuration of information systems. 

  • Reports security incidents and executes corrective security procedures.

  • Understands minor system tasks (e.g., loading software, rebooting, systems) in support of software and hardware maintenance and operations functions

  • Installs and incorporates new releases, updates/patches, or other changes to COTS hardware and software (diagnostics failures or potential failure predictions)

  • Operates and applies automated H/W management and diagnostics systems (to include remote management and diagnostics) and interprets findings to maintain, repair, or upgrade H/W

  • Conducts hardware maintenance and minor installations on equipment listed in the specified task order and understands the inter-operational relationships of all components, to the extent required to perform maintenance services

  • Provides technical assistance to responding field service personnel

  • Ability to communicate effectively and interact with customers


  • Security+ or other technical certification to meet 8570 compliance required (IAT II).

  • Physical requirements (walking, lifting up to 50 lbs, crawling for extended periods of time)

Education and Experience:

  • High School Diploma/ GED + Relevant experience: 10 years + CCC Academy graduate

  • Associates Degree + Relevant experience: 8 years + CCC Academy graduate

  • Bachelors Degree + Relevant experience: 6 years + CCC Academy graduate

  • Masters Degree + Relevant experience: 4 years + CCC Academy graduate

  • PhD + Relevant experience: 2 years + CCC Academy graduate

Security Clearance:

  • TS SCI CI poly

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On-site Support Technician ESOC106
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