On Site Support Technician Level 3 ESOC104
IC-CAP LLC is a Woman Owned / HUBZone Small Business working in the Department of Defense and Intelligence Community. We are always looking for highly talented, energetic, and dynamic professionals that are interested in protecting the defense of our nation.
Some of the positions are future positions. Please look at the opening line of the job description to determine if this is an open or future position.
We are looking to fill this position at the following location(s):
- Pentagon, VA
On-site Support Technician-Level 3:
Responsible for providing installation, maintenance and troubleshooting support of information systems applications and related peripheral hardware. Assesses user needs and is able to solve a range of problems. Provides installation of new equipment and performs equipment modifications or enhancements. Prepares and maintains documentation for processes for policies and procedures related to computer systems and operations.
Training is up to eight weeks on the DAY shift.
Contributes to the completion of major programs and projects and may provide guidance to less-experienced Systems Technicians.
Develops technical solutions to a wide range of difficult problems and may provide guidance to less-experienced Systems Technicians.
Provides installation and troubleshooting support of a wide range of highly complex issues for systems applications and related peripheral hardware.
Provides incident response and performs complex customer support tasks.
Deploys all new hardware, software, and the upgrade of existing installations.
Prepares and maintains all documentation for processes and procedure related to computer systems and operations.
May coach and review the work of less-experienced professionals..
May serve as a team or task leader. (Not a people manager).
Education and Experience:
High School Diploma/ GED + Relevant experience: 10 years + CCC Academy graduate
Associates Degree + Relevant experience: 8 years + CCC Academy graduate
Bachelors Degree + Relevant experience: 6 years + CCC Academy graduate
Masters Degree + Relevant experience: 4 years + CCC Academy graduatePhD + Relevant experience: 2 years + CCC Academy graduate
8570 IAT II certification
A+, HDI, ITIL Foundation OR Microsoft 365
TS SCI CI poly