Network Support Technician Level 3 2279
IC-CAP LLC is a Woman Owned / HUBZone Small Business working in the Department of Defense and Intelligence Community. We are always looking for highly talented, energetic, and dynamic professionals that are interested in protecting the defense of our nation.
Some of the positions are future positions. Please look at the opening line of the job description to determine if this is an open or future position.
We are looking to fill this position at the following location(s):
- Schriever AFB, CO
Network Support Technician Level 3:
Skill Level 3:
Skills and Task - Exceptionally Complex:
Researches and evaluates new concepts and processes to improve performance.
Analyzes cross-functional problem sets, identifies root causes and resolves issues.
Assists more junior level technicians, specialists, and managers in their activities.
Can perform all tasks of lower level technicians, specialists, and/or managers.
Works individually, actively participates on integrated teams, and leads multiple tasks, projects or teams.
Oversees and monitors performance, and when required, takes steps to resolve issues.
Directs multiple teams through to project completion.
Provides guidance and direction to lower level technicians, specialists, and managers.
Analyzes, administers and maintains voice, video, and/or data communications networks.
Manages the usage and performance of voice, video and/or data communications networks.
Maintains network security and ensures compliance with security policies and procedures.
Participates in the development and implementation of network-related procedures and standards.
Participates in and may lead aspects of major network installations and upgrades.
Ability to collaborate with similar network engineers across the globe troubleshooting network operational issues.
Develops and implements testing strategies and document results.
Provides advice and training to end-users.
Troubleshoots and resolves complex network problems while meeting service level agreements with customer.
May provide work leadership or training to less-experienced network personnel.
Maintains current knowledge of relevant hardware and software applications as assigned.
Analyze network logs and perform debugging of network system issues.
Interfaces with vendors to ensure appropriate resolution during network outages or periods of reduced performance.
Participates in special projects as required.
3+ years of Cisco or Juniper network experience, certifications preferred CCNP, or higher.
Knowledge of the principles, methods, and techniques used in network administration and support.
Knowledge of routers, switches, patch panels, network cabling, and other network related hardware.
Working knowledge of network technologies and protocols including Trunking, VTP, Layer 2 & 3 Port-channels, Spanning-Tree, Port-Security, HSRP, EIGRP, OSPF, BGP,
VRF's, and MPLS.
Knowledge of Hierarchical Network, Leaf-Spin, and Multi-layer network design for troubleshooting.
Knowledge to perform packet capture analysis and troubleshooting performance issues.
Working knowledge of desktop operating systems and applications for troubleshooting.
Knowledge of network monitoring using SNMP protocol and system logging.
Education and Experience:
High School Diploma + 9 years
Associate's Degree + 7 years
Bachelor's Degree + 5 years
Master's Degree + 3 years
PhD + 0 years
Desired Job Skills:
Experience working with government and military defense.
Knowledge of Cisco Voice and Conferencing technologies preferred.
Knowledge of ISIS routing and multicast routing.
Working experience with trouble ticketing systems like ServiceNow.
Experience using Microsoft SharePoint for knowledge management.
Knowledge of Splunk, Wireshark, Microfocus NA & NNMi, or Netscout is useful, but not mandatory.
Experience with crypto logical devices like: KG-350, KG-175G, KG-175X, but not mandatory.
Knowledge of Software Defined Networks (SDN) management technologies like Netconf, Restconf, and Yang.
Some basic knowledge of programming languages like Python and experience with Linux operating systems would be a plus.
Training and Certifications:
Must have and maintain a DoD 8570 approved IAT II level certification.
Must have and maintain at least one CCNA, CCNP, CCIE, JNCIS-ENT, JNCIP-ENT or similar network certification to maintain DoD 8570 computing environment requirement.
Must possess and maintain a TS/SCI Security Clearance.