Network Support Technician Level 3 2197
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IC-CAP LLC is a Woman Owned / HUBZone Small Business working in the Department of Defense and Intelligence Community. We are always looking for highly talented, energetic, and dynamic professionals that are interested in protecting the defense of our nation.
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Some of the positions are future positions. Please look at the opening line of the job description to determine if this is an open or future position.
Our positions are not remote unless stated in the job description below.
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We are looking to fill this position at the following location(s):
- Washington, DC
Job Description
Network Support Technician Level 3:
Job Description:
Responsible for the design and development of voice, video, radio-frequency, and/or data communications networks.
Design and deploy functional networks (LAN, WLAN, WAN)
Configure and install software, servers, routers and other network devices
Monitor network performance and integrity
Resolve issues tiers of support have escalated by troubleshooting cloud and local infrastructure
Automate tasks and monitor their effectiveness
Create, oversee and test security measures (e.g. access authentication and disaster recovery)
Communicate with users when needed
Maintain complete technical documentation
Suggest improvements to network performance, capacity and scalability
Performs complex troubleshooting, backup, archiving, and disaster recovery
Assists in the design, implementation and maintenance of systems, programs, hardware and software.
May provide technical support and troubleshooting to users.
May perform network administration duties.
Maintains current knowledge of relevant technology as assigned.
Knowledge and Experience:
3+ years of Cisco experience, certifications preferred CCNP, or higher.
3+ years of Juniper experience, certifications preferred JNCIA, or higher.
Knowledge of the principles, methods, and techniques used in network administration and support.
Knowledge of routers, switches, patch panels, network cabling, and other network related hardware.
Working knowledge of network technologies and protocols including Trunking, VTP, Layer 2 & 3 Port-channels, Spanning-Tree, Port-Security, HSRP,
EIGRP, OSPF, QoS, BGP, and MPLS, BFD.
Knowledge of Hierarchical Network design and Multi-layer network design for troubleshooting.
Knowledge to perform packet capture analysis and troubleshooting performance issues.
Working knowledge of desktop operating systems and applications for troubleshooting.
Knowledge of network monitoring using SNMP protocol and system logging.
Knowledge of Cisco Voice and Conferencing technologies preferred.
Working experience with trouble ticketing systems like Siebel, Remedy, or ServiceNow.
Knowledge of Splunk, Wireshark, HPNA, HP NNMi, or Netscout is useful, but not mandatory.
Experience with crypto devices is also useful, but not mandatory
Education and Experience:
High School Diploma + 7 years
Associate degree + 5 years
Bachelor's Degree + 3 years
Master's Degree + 1 years
PhD + 0 years
Required Certifications:
Must have at least one CCNA, CCNP, JNCIS-ENT, JNCIP-ENT or similar network certification
DoD 8570 compliance or information assurance certification commensurate with technical objectives and services required within the task order.
Applicable software or hardware training and certifications commensurate with the technical objectives, services required, and IT environment specified within the task order.
Security Clearance:
Active TS/SCI with the ability to obtain CI polygraph