Network Support Technician Level 3 2167


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IC-CAP LLC is a Woman Owned / HUBZone Small Business working in the Department of Defense and Intelligence Community.  We are always looking for highly talented, energetic, and dynamic professionals that are interested in protecting the defense of our nation.  


Some of the positions are future positions.  Please look at the opening line of the job description to determine if this is an open or future position.  

We are looking to fill this position at the following location(s):

    Washington, DC

Job Description

Network Support Technician Level 3:

Responsible for the design and development of Unified Communications systems. 

Skill Level 3:

Skills and Task - Exceptionally Complex:

  • Researches and evaluates new concepts and processes to improve performance.

  • Analyzes cross-functional problem sets, identifies root causes and resolves issues.

  • Assists more junior level technicians, specialists, and managers in their activities.

  • Can perform all tasks of lower level technicians, specialists, and/or managers.

Leadership Management:

  • Works individually, actively participates on integrated teams, and leads multiple tasks, projects or teams.

  • Oversees and monitors performance, and when required, takes steps to resolve issues.


  • Directs multiple teams through to project completion.

  • Provides guidance and direction to lower level technicians, specialists, and managers.

Job Responsibilities:

  • Provides expert level analysis of voice, video, and integration with data communications networks, including planning, designing, evaluating, selecting, and upgrading

  • operating systems and protocol suites.

  • Plans network layouts and configures systems for user environments.

  • Analyzes network topologies and traffic and capacity requirements.

  • Supports the acquisition of hardware and software as well as subcontractor services as needed.

  • May provide technical support and troubleshooting to users.

  • May perform network administration duties.

  • Provides guidance and work leadership to less-experienced network personnel and may have supervisory responsibilities.

  • Maintains current knowledge of relevant technology as assigned.

  • Participates in special projects as required.

  • Meet with various customers to determine strategic video and telephony needs

  • Maintain proper documentation of systems configurations, to include drawings and standard operating procedures

  • Review reports and logs for problems and identify appropriate solutions to include developing work flow for lower tier support levels

  • Provide primary and backup support in maintenance of Video and UC hardware and software

  • 10-15 years of directly related experience in network analysis and design.

Education and Experience:

  • High School Diploma + 9 years

  • Associate's Degree + 7 years

  • Bachelor's Degree + 5 years

  • Master's Degree + 3 years

  • PhD + 0 years

  • DESIRED QUALIFICATIONS: BA/BS, 10+ years experience


  • Experience in Voice and Video Engineering, Infrastructure including

  • Design, Maintenance, Support, Deployment, Implementation, Systems Engineering.

  • Advanced knowledge in Cisco Unified Communications Systems, CUCM - Cisco Unified Communication Manager - Cisco Unified Call Manager, Cisco Call Manager, Cisco

  • Voice DR, VoIP, Voice Engineering, Video Conferencing and Collaborative Tools, integrating video into Cisco Call Manager, Cisco Prime Collaboration Cisco Voice and Video

  • Collaboration Systems, Cisco Voice Cluster, Cisco Voice DR

  • Experience with Cisco Data Networking switching and routing but expertise is in Voice, VoIP, and DVTC

  • QoS Quality of Service

  • Cisco Unity Connection

  • VCS

  • Streaming Video

  • Tandberg and Cisco Video devices including end points and Mutli-point Control Units (MCU)s.

  • UCCX - Cisco Unified Contact Center Express

  • UCCE - Cisco Unified Customer Contact Enterprise

  • CUCME - Cisco Unified Communications Manager Express

Training and Certifications:

  • DoD 8570 compliance or information assurance certification commensurate with technical objectives and services required within the task order.

  • Applicable software or hardware training and certifications commensurate with the technical objectives, services required and IT environment specified within the task order.

Desired Certifications

  • Cisco CCIE Collaboration

  • CCNP Voice Cisco -Certified Network Professional Voice

  • CCNA Voice Cisco -Certified Network Associate Voice, 

  • CCVP -Cisco Certified Voice Professional

Security Clearance:

  • TS/SCI with CI poly

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Network Support Technician Level 3 2167
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