Network Support Technician Level 3 2161
IC-CAP LLC is a Woman Owned / HUBZone Small Business working in the Department of Defense and Intelligence Community. We are always looking for highly talented, energetic, and dynamic professionals that are interested in protecting the defense of our nation.
Some of the positions are future positions. Please look at the opening line of the job description to determine if this is an open or future position.
We are looking to fill this position at the following location(s):
- Washington, DC
Network Support Technician Level 3:
Responsible for the design and development of voice, video, radio-frequency, and/or data communications networks.
Skill Level 3:
Skills and Task - Exceptionally Complex:
Researches and evaluates new concepts and processes to improve performance.
Analyzes cross-functional problem sets, identifies root causes and resolves issues.
Assists more junior level technicians, specialists, and managers in their activities.
Can perform all tasks of lower level technicians, specialists, and/or managers.
Works individually, actively participates on integrated teams, and leads multiple tasks, projects or teams.
Oversees and monitors performance, and when required, takes steps to resolve issues.
Directs multiple teams through to project completion.
Provides guidance and direction to lower level technicians, specialists, and managers.
Design and deploy functional networks (LAN, WLAN, WAN)
Configure and install software, servers, routers and other network devices
Monitor network performance and integrity
Resolve issues tiers of support have escalated by troubleshooting cloud and local infrastructure
Automate tasks and monitor their effectiveness
Create, oversee and test security measures (e.g. access authentication and disaster recovery)
Communicate with users when needed
Maintain complete technical documentation
Suggest improvements to network performance, capacity and scalability
Performs complex troubleshooting, backup, archiving, and disaster recovery
Assists in the design, implementation and maintenance of systems, programs, hardware and software.
May provide technical support and troubleshooting to users.
May perform network administration duties.
Maintains current knowledge of relevant technology as assigned.
Education and Experience:
High School Diploma + 9 years
Associate's Degree + 7 years
Bachelor's Degree + 5 years
Master's Degree + 3 years
PhD + 0 years
Knowledge and Experience:
3+ years of Cisco experience, certifications preferred CCNP, or higher.
3+ years of Juniper experience, certifications preferred JNCIA, or higher.
Knowledge of the principles, methods, and techniques used in network administration and support.
Knowledge of routers, switches, patch panels, network cabling, and other network related hardware.
Working knowledge of network technologies and protocols including Trunking, VTP, Layer 2 & 3 Port-channels, Spanning-Tree, Port-Security, HSRP, EIGRP, OSPF, QoS,
BGP, and MPLS, BFD.
Knowledge of Hierarchical Network design and Multi-layer network design for troubleshooting.
Knowledge to perform packet capture analysis and troubleshooting performance issues.
Working knowledge of desktop operating systems and applications for troubleshooting.
Knowledge of network monitoring using SNMP protocol and system logging.
Knowledge of Cisco Voice and Conferencing technologies preferred.
Working experience with trouble ticketing systems like Siebel, Remedy, or ServiceNow.
Knowledge of Splunk, Wireshark, HPNA, HP NNMi, or Netscout is useful, but not mandatory.
Experience with crypto devices is also useful, but not mandatory.
Additional Required Certifications:
Must have at least one CCNA, CCNP, JNCIS-ENT, JNCIP-ENT or similar network certification.
Must have and maintain an IAT II Certification
Training and Certifications:
DoD 8570 compliance or information assurance certification commensurate with technical objectives and services required within the task order.
Applicable software or hardware training and certifications commensurate with the technical objectives, services required and IT environment specified within the task order.
Must have a TS/SCI Clearance and have the ability to obtain Poly