Network Support Technician Level 3 2150

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IC-CAP LLC is a Woman Owned / HUBZone Small Business working in the Department of Defense and Intelligence Community.  We are always looking for highly talented, energetic, and dynamic professionals that are interested in protecting the defense of our nation.    

We are looking to fill this position at the following location(s):

    Colorado Springs, CO

Job Description

Network Support Technician Level 3:



IC-CAP is currently seeking a talented Network Administrator with an active TS/SCI clearance to provide monitoring; maintenance and advanced support of the Enterprise Network  Infrastructure to support a 24x7 NOC (Network Operations Center).  Responsibilities include identification, troubleshooting, resolution,  and customer support for all managed networks. Candidate must be  familiar with the use of Putty, GEM, HPNA, HPNNMi. Knowledge of Cisco  IOS, Service Central Ticketing System, and various networkmonitoring/troubleshooting tools as required.




Skill Level 3:




Skills and Task - Exceptionally Complex:


  • Researches and evaluates new concepts and processes to improve performance.

  • Analyzes cross-functional problem sets, identifies root causes and resolves issues.

  • Assists more junior level technicians, specialists, and managers in their activities.

  • Can perform all tasks of lower level technicians, specialists, and/or managers.




Leadership Management:


  • Works individually, actively participates on integrated teams, and leads multiple tasks, projects or teams.

  • Oversees and monitors performance, and when required, takes steps to resolve issues.




Guidance:


  • Directs multiple teams through to project completion.

  • Provides guidance and direction to lower level technicians, specialists, and managers.




Flexibility Requirement:


  • NOC is 24x7 shift work; to include weekends and holiday for all employees

  • Day Shift: 6am – 2:30pm

  • Swing Shift: 2pm – 10:30pm

  • Mid Shift: 10:30pm – 6am




Education and Experience:


  • High School Diploma + 9 years

  • Associate's Degree + 7 years

  • Bachelor's Degree + 5 years

  • Master's Degree + 3 years

  • PhD + 0 years




Skill Requirements:


  • Ability to identify, analyze, and resolve fault and isolations within the customer’s network infrastructure

  • Demonstrate advanced network troubleshooting techniques and experience commensurate with that of CCNA

  • Ensure compliance with network security policies and procedures

  • Assist in the development of the policies and procedures as they pertain to the network environment

  • Manage resource availability across the network enterprise

  • Create  and report all outage notifications and network related issues in  accordance with standard operating procedures and guidelines

  • Demonstrate experience with BGP and OSPF routing protocols

  • Demonstrate experience with both LAN and WAN troubleshooting

  • GEM experience for monitoring and configuration of crypto equipment

  • Experience with WAN circuit technologies (T1; DS3; OC-3; OC-12; OC-192)

  • Comprehensive  knowledge of CISCO and Juniper routers and switches along with VTC  network hardware and software tools listed above

  • Possess comprehensive knowledge of operating systems and applications as they pertain to the network environment

  • Participate in engineering projects or upgrades as tasked by GDIT management

  • Interface with vendors to ensure proper performance of tools and software packages

  • Track and process Authorized Service Interruptions (ASI's) as directed by GDIT Management

  • Provide After Action Reports (AARs) for Problem Management resolution

  • Demonstrate experience programming and troubleshooting KG-175A and KG-175D encryptors (to include 10G encryptors)

  • Providesystem/equipment/specialized training and technical guidance to lower tier employees




Key Competencies:


  • Interpersonal Skills

  • Effective Communication skills - verbal and written

  • Listening skills

  • Problem analysis and problem solving

  • Attention to detail and accuracy

  • Customer Service oriented

  • Adaptability

  • Ability to work independently within a Team Concept

  • Ability to multitask in a stressful environment





Training and Certifications:


  • DoD 8570 compliance or information assurance certification commensurate with technical objectives and services required within the task order.

  • Applicable software or hardware training and certifications commensurate with the technical objectives, services required and IT environment specified within the task order.




Security Clearance:


  • Active TS/SCI

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Network Support Technician Level 3 2150
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4520 Guinevere Lane

Pomfret, MD 20675

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info@ic-cap.com

(301) 500-0551