Network Support Technician Level 3 2025
IC-CAP LLC is a Woman Owned / HUBZone Small Business working in the Department of Defense and Intelligence Community. We are always looking for highly talented, energetic, and dynamic professionals that are interested in protecting the defense of our nation.
We are looking to fill this position at the following location(s):
- Washington, DC
Network Support Technician-Level 3
IC CAP is currently seeking a talented Network Administrator with an active TS/SCI clearance to provide monitoring, maintenance, and advanced support of the Enterprise
Network Infrastructure to support a 24x7 NOC (Network Operations Center). Responsibilities include identification, troubleshooting, resolution, and customer support for
all managed networks. Candidate must be familiar with the use of Putty, GEM, HPNA, HPNNMi. Knowledge of Cisco IOS, Service Central Ticketing System, and various
network monitoring/troubleshooting tools as required
Skill Level 3:
Skills and Task - Exceptionally Complex:
Researches and evaluates new concepts and processes to improve performance.
Analyzes cross-functional problem sets, identifies root causes and resolves issues.
Assists more junior level technicians, specialists, and managers in their activities.
Can perform all tasks of lower level technicians, specialists, and/or managers.
Works individually, actively participates on integrated teams, and leads multiple tasks, projects or teams.
Oversees and monitors performance, and when required, takes steps to resolve issues.
Directs multiple teams through to project completion.
Provides guidance and direction to lower level technicians, specialists, and managers.
Ability to identify, analyze, and resolve fault and isolations within the customer’s network infrastructure
Demonstrate advanced network troubleshooting techniques and experience commensurate with that of CCNA
Ensure compliance with network security policies and procedures
Assist in the development of the policies and procedures as they pertain to the network environment
Manage resource availability across the network enterprise
Create and report all outage notifications and network related issues in accordance with standard operating procedures and guidelines
Demonstrate experience with BGP and OSPF routing protocols
Demonstrate experience with both LAN and WAN troubleshooting
GEM experience for monitoring and configuration of crypto equipment
Experience with WAN circuit technologies (T1; DS3; OC-3; OC-12; OC-192)
Comprehensive knowledge of CISCO and Juniper routers and switches along with VTC network hardware and software tools listed above
Possess comprehensive knowledge of operating systems and applications as they pertain to the network environment
Participate in engineering projects or upgrades as tasked by GDIT management
Interface with vendors to ensure proper performance of tools and software packages
Track and process Authorized Service Interruptions (ASI's) as directed by GDIT Management
Provide After Action Reports (AARs) for Problem Management resolution
Demonstrate experience programming and troubleshooting KG-175A and KG-175D encryptors (to include 10G encryptors)
Provide system/equipment/specialized training and technical guidance to lower tier employees.
NOC is 24x7 shift work; to include weekends and holiday for all employees
Day Shift: 6am – 2:30pm
Swing Shift: 2pm – 10:30pm
Mid Shift: 10:30pm – 6am
Education and Experience:
High School Diploma + 7 years
Associate degree + 5 years
Bachelor's Degree + 3 years
Master's Degree + 1 years
PhD + 0 years"
Effective Communication skills - verbal and written
Problem analysis and problem solving
Attention to detail and accuracy
Customer Service oriented
Ability to work independently within a Team Concept
Ability to multitask in a stressful environment
Training and Certifications:
DoD 8570 compliance or information assurance certification commensurate with technical objectives and services required within the task order.
Applicable software or hardware training and certifications commensurate with the technical objectives, services required and IT environment specified within the task order.
Active TS/SCI with ability to attain CI polygraph