Network Support Technician Level 3 2013

Network Support Technician Level 3:

Skill Level 3:

Skills and Task - Exceptionally Complex:

• Researches and evaluates new concepts and processes to improve performance.

• Analyzes cross-functional problem sets, identifies root causes and resolves issues.

• Assists more junior level technicians, specialists, and managers in their activities.

• Can perform all tasks of lower level technicians, specialists, and/or managers.

Leadership Management:

• Works individually, actively participates on integrated teams, and leads multiple tasks, projects or teams.

• Oversees and monitors performance, and when required, takes steps to resolve issues.

Guidance:

• Directs multiple teams through to project completion.

• Provides guidance and direction to lower level technicians, specialists, and managers.

Experience working with cryptographic products that range from large communications systems to circuit card assemblies. Expert knowledge in on or more of the following areas is required:

• Type 1 COMSEC certification process and key management

• Good knowledge of any or all of the following

• Type 1 Cryptographic products (e.g. KG-175D, KG-175G, KG-175X, KG-245, KG250, KG345, KG350

• TEMPEST; encryption, key management (e.g. Electronic Key Management System (EKMS) Common Tier 1 System), and communications standard

• Computer Security; data networks, protocols & related cryptographic equipment integrated circuit

• Sectra vIPer

• Data Transfer Devices (e.g. AN CYZ 10, Simple Key Loader, DTD2000(KIK20), RASKL (KIK30)

• Must demonstrate the ability to communicate effectively in writing or orally to customers on all levels. Must demonstrate a sense of mission and

• urgency when responding to actions.

• Must have served as a COMSEC Custodian

The appointed COMSEC Specialist/Custodian should have completed some of following courses:

• TACLANE - General Dynamics

• CBT ND-111 COMSEC Accountability & Control

• NSA COMSEC Course (IAEC-2112)

• Local COMSEC Management SW (LCMS)

• Security Refresher Information Assurance (IA) Training

• Ability to understand and interpret DIA's COMSEC Program

Education and Experience:

• High School Diploma + 9 years

• Associate's Degree + 7 years

• Bachelor's Degree + 5 years

• Master's Degree + 3 years

• PhD + 0 years

Duties include:

• Respond to Siebel Service Requests that identify a COMSEC issue reported by the customer, Watch Officer, or management. 

• Must be able to work with other support personnel either in-house or at the field site to resolve operational issues in a timely manner

• Team with and provide support to the Network Operations and Maintenance to troubleshoot and resolve network, TACLANE and crypto problems.

• Understand how the network has been engineered to include the circuits. Understanding the importance of remote management of devices using various crypto management solutions.

• Establish and maintain accurate accounting records and files. Maintain associated COMSEC databases to ensure all outgoing transfers of COMSEC items are properly transferred and logged into the access database. All memos requesting transfer must be filed along the Standard Form (SF) 153. 

• Ensure all packages receive a tracking number.

• Order new keys before expiration date and ensure the new key arrives in time to the various COMSEC accounts.

• Perform database updates and queries; produce reports for key expiration, etc.

• Ensure that all residential requests are signed before issuance of secure communications equipment. 

• Ensure the tracking database is accurate and paperwork is filed accordingly. 

• Perform consolidated inventory every six months (June and December).

• Ensure that COMSEC levels for operational and contingency key is adequate in the vault.

• Maintain a current inventory of all COMSEC material, and be aware of the location of such material and the purpose for which it is held. 

• A semi-annual inventory (SAIR) will be completed every six months and when there is a custodial change. Conduct, supervise or request required inventories to be performed, including daily inventories.

• Provide vital COMSEC information to out-going Operations Commanders to educate them on the function of crypto and the importance of timely rekeying and return of COMSEC equipment

• Destroy COMSEC material as prescribed or directed.

• Interface with Network Engineers and Maintenance teams to be aware of new and discontinued circuits.

• Pull message traffic related to COMSEC daily. Review messages for COMSEC require actions.

• Update and file element memos appointing hand receipt holders to ensure that the database is accurate and includes the date of memo and consolidated inventory. 

• Issue consolidated inventory every six months. Provide hand receipt holder training to new appointees and refresher training for existing.

• Oversee the transportation of equipment to personnel in CONUS and OCONUS locations. Ensure appropriate funding is available to meet requirements.

• Participate and represent the COMSEC Team to streamline processes and communicate procedures, security guidelines and policy. 

• Work to fix any inefficiency.

• Support, review and perform site assessments abroad to address vulnerabilities and operational risks. Prepare after action/trip reports upon return (within 5 business days).

• Personnel with KMI training are preferred.

• Previous leadership experience required, will manage a three person team

Training and Certifications:

• DoD 8570 compliance or information assurance certification commensurate   with technical objectives and services required within the task order.

• Applicable software or hardware training and certifications commensurate with the technical objectives, services required and IT environment specified within the task order.

Security Clearance:

• TS/SCI with CI poly