Network Support Technician Level 2 ECS2008

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IC-CAP LLC is a Woman Owned / HUBZone Small Business working in the Department of Defense and Intelligence Community.  We are always looking for highly talented, energetic, and dynamic professionals that are interested in protecting the defense of our nation.    

We are looking to fill this position at the following location(s):

    Colorado Springs, CO

Job Description

NOC VTC Technician:



IC-CAP is currently seeking a talented Video Teleconferencing (VTC) Administrator with an active TS/SCI clearance to provide monitoring, maintenance, and advanced support of video communications for Enterprise Unified Communications supporting a 24x7 NOC (Network Operations Center). Responsibilities include Tier I and Tier II resolution and customer support for scheduled or active video teleconferences (VTCs). The candidate must be familiar with the use of VC Wizard VTC scheduling software, SharePoint, Service Central Ticketing System, Tandberg Management System (TMS), and other VTC support tools as needed.




Flexibility Requirement:


  • NOC is 24x7 shift work; to include weekends and holiday for all employees

  • Day Shift: 6am – 2:30pm

  • Swing Shift: 2pm – 10:30pm

  • Mid Shift: 10:30pm – 6am




Level 2:


  • Skills and Tasks - Complex:   Develops new concepts and processes. Analyzes root causes and resolves issues. Supports more junior level technicians and specialists in their activities. Can perform all tasks of lower level technicians or   specialists.

  • Leadership Management: Works individually, actively participates on integrated teams, and may also lead a task, project or team.

  • Guidance: Requires guidance and  direction from more senior level technicians, specialists, and managers  only when dealing with new, uncertain situations. Provides guidance to  lower level technicians  and specialists.



Skill Requirements:


  • Familiarity with Video Teleconferencing (VTC) service and support to include scheduling; monitoring; administrative support and technical assistance to Video Teleconference customers

  •  Manage resource availability and conflicts for Video Networks

  • Ensure compliance with VTC network security policies and procedures

  • Possess understanding of H323 Protocol Stack

  • Comprehensive knowledge of network topology; along with VTC network hardware and software tools listed above

  • Knowledge of operating systems and applications as they pertain to the VTC environment

  • Interface with vendors to ensure proper performance of tools and software packages

  • Process Authorized Service Interruptions (ASI's) as directed by Management

  • Provide After Action Reports (AARs) for Problem Management resolution

  • Participate in special projects as required by Management




Education and Experience:


  • High School Diploma + 7 years

  • Associate's Degree + 5 years

  • Bachelor's Degree + 3 years

  • Master's Degree + 1 years

  • PhD + 0 years



Key Competencies:


  • Interpersonal Skills

  • Effective Communication skills - verbal and written

  • Listening skills

  • Problem analysis and problem solving

  • Attention to detail and accuracy

  • Customer Service oriented

  • Ability to work independently within a Team Concept

  • Ability to multitask in a stressful environment



Training and Certifications:


  • DoD 8570 compliance or information assurance  certification commensurate with technical objectives and services  required within the task order.

  • Applicable software or hardware training and  certifications commensurate with the technical objectives, services  required and IT environment specified within the task order.



Security Clearance:


  • TS/SCI

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Network Support Technician Level 2 ECS2008
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4520 Guinevere Lane

Pomfret, MD 20675

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info@ic-cap.com

(301) 500-0551