Network Support Technician Level 2 ECS2007
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IC-CAP LLC is a Woman Owned / HUBZone Small Business working in the Department of Defense and Intelligence Community. We are always looking for highly talented, energetic, and dynamic professionals that are interested in protecting the defense of our nation.
Some of the positions are future positions. Please look at the opening line of the job description to determine if this is an open or future position.
Our positions are not remote unless stated in the job description below.
We are looking to fill this position at the following location(s):
- Colorado Springs, CO
Job Description
Network Technician:
IC-CAP is currently seeking a talented Network Administrator with an active TS/SCI clearance to provide monitoring; maintenance and advanced support of the Enterprise Network Infrastructure to support a 24x7 NOC (Network Operations Center). Responsibilities include identification, troubleshooting, resolution, and customer support for all managed networks. Candidate must be familiar with the use of Putty, GEM, HPNA, HPNNMi. Knowledge of Cisco IOS, Service Central
Ticketing System, COMSEC and various network monitoring/troubleshooting tools as required.
Flexibility Requirement:
NOC is 24x7 shift work; to include weekends and holiday for all employees
Day Shift: 6am – 2:30pm
Swing Shift: 2pm – 10:30pm
Mid Shift: 10:30pm – 6am
Level 2:
Skills and Tasks - Complex: Develops new concepts and processes. Analyzes root causes and resolves issues. Supports more junior level technicians and specialists in their activities. Can perform all tasks of lower level technicians or specialists.
Leadership Management: Works individually, actively participates on integrated teams, and may also lead a task, project or team.
Guidance: Requires guidance and direction from more senior level technicians, specialists, and managers only when dealing with new, uncertain situations. Provides guidance to lower level technicians and specialists.
Skill Requirements:
Ability to identify, analyze, and resolve fault and isolations within the customer’s network infrastructure
Demonstrate advanced network troubleshooting techniques and experience commensurate with that of CCNA
Ensure compliance with network security policies and procedures
Assist in the development of the policies and procedures as they pertain to the network environment
Manage resource availability across the network enterprise
Create and report all outage notifications and network related issues in accordance with standard operating procedures and guidelines
Demonstrate experience with BGP and OSPF routing protocols
Demonstrate experience with both LAN and WAN troubleshooting
GEM experience for monitoring and configuration of crypto equipment
Experience with WAN circuit technologies (T1; DS3; OC-3; OC-12; OC-192)
Comprehensive knowledge of CISCO and Juniper routers and switches along with VTC network hardware and software tools listed above
Possess comprehensive knowledge of operating systems and applications as they pertain to the network environment
Participate in engineering projects or upgrades as tasked by management
Interface with vendors to ensure proper performance of tools and software packages
Track and process Authorized Service Interruptions (ASI's) as directed by Management
Provide After Action Reports (AARs) for Problem Management resolution
Demonstrate experience programming and troubleshooting KG-175A and KG-175D encryptors (to include 10G encryptors)
Provide system/equipment/specialized training and technical guidance to lower tier employees
Education and Experience:
High School Diploma + 7 years
Associate's Degree + 5 years
Bachelor's Degree + 3 years
Master's Degree + 1 years
PhD + 0 years
Key Competencies:
Interpersonal Skills
Effective Communication skills - verbal and written
Listening skills
Problem analysis and problem solving
Attention to detail and accuracy
Customer Service oriented
Adaptability
Ability to work independently within a Team Concept
Ability to multi task in a stressful environment
Training and Certifications:
DoD 8570 compliance or information assurance certification commensurate with technical objectives and services required within the task order.
Applicable software or hardware training and certifications commensurate with the technical objectives, services required and IT environment specified within the task order.
Security Clearance:
TS/SCI