Network Support Technician Level 2 ECS2006

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IC-CAP LLC is a Woman Owned / HUBZone Small Business working in the Department of Defense and Intelligence Community.  We are always looking for highly talented, energetic, and dynamic professionals that are interested in protecting the defense of our nation.    

We are looking to fill this position at the following location(s):

    Colorado Springs, CO

Job Description

NOC Network Technician:



IC-CAP is currently seeking a talented Network Administrator with an active TS/SCI clearance to provide monitoring; maintenance and advanced support of the Enterprise Network Infrastructure to support a 24x7 NOC (Network Operations Center). Responsibilities include identification, troubleshooting, resolution, and customer support for all managed networks. Candidate must be familiar with the use of Putty, GEM, HPNA, HPNNMi. Knowledge of Cisco IOS, Service Central Ticketing System, COMSEC and various networkmonitoring/troubleshooting tools as required.




Flexibility Requirement:


  • NOC is 24x7 shift work; to include weekends and holiday for all employees

  • Day Shift: 6am – 2:30pm

  • Swing Shift: 2pm – 10:30pm

  • Mid Shift: 10:30pm – 6am


Level 2:


  • Skills and Tasks - Complex: Develops new concepts and processes. Analyzes root causes and resolves issues. Supports more junior level   technicians and specialists in their activities. Can perform all tasks of lower level technicians or specialists.

  • Leadership Management: Works individually, actively participates on integrated teams, and may also lead a task, project or team.

  • Guidance: Requires guidance and direction from more senior level technicians,specialists, and managers only when dealing with new, uncertain situations. Provides guidance to lower level technicians and specialists.




Skill Requirements:


  • Ability to identify, analyze, and resolve fault and isolations within the customer’s network infrastructure

  • Demonstrate advanced network troubleshooting techniques and experience commensurate with that of CCNA

  • Ensure compliance with network security policies and procedures

  • Assist in the development of the policies and procedures as they pertain to the network environment

  • Manage resource availability across the network enterprise

  • Create and report all outage notifications and network related issues in accordance with standard operating procedures and guidelines

  • Demonstrate experience with BGP and OSPF routing protocols

  • Demonstrate experience with both LAN and WAN troubleshooting

  • GEM experience for monitoring and configuration of crypto equipment

  • Experience with WAN circuit technologies (T1; DS3; OC-3; OC-12; OC-192)

  • Comprehensive knowledge of CISCO and Juniper routers and switches along with VTC network hardware and software tools listed above

  • Possess comprehensive knowledge of operating systems and applications as they pertain to the network environment

  • Participate in engineering projects or upgrades as tasked by management

  • Interface with vendors to ensure proper performance of tools and software packages

  • Track and process Authorized Service Interruptions (ASI's) as directed by Management

  • Provide After Action Reports (AARs) for Problem Management resolution

  • Demonstrate experience programming and troubleshooting KG-175A and KG-175D encryptors (to include 10G encryptors)

  • Provide system/equipment/specialized training and technical guidance to lower tier employees



Education and Experience:


  • High School Diploma + 7 years

  • Associate's Degree + 5 years

  • Bachelor's Degree + 3 years

  • Master's Degree + 1 years

  • PhD + 0 years




Key Competencies:


  • Interpersonal Skills

  • Effective Communication skills - verbal and written

  • Listening skills

  • Problem analysis and problem solving

  • Attention to detail and accuracy

  • Customer Service oriented

  • Adaptability

  • Ability to work independently within a Team Concept

  • Ability to multi task in a stressful environment




Training and Certifications:


  • DoD 8570 compliance or information assurance certification commensurate with technical objectives and services required within the task order.

  • Applicable software or hardware training and certifications commensurate with the technical objectives, services required and IT environment specified within the task order.



Security Clearance:


  • TS/SCI 

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Network Support Technician Level 2 ECS2006
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4520 Guinevere Lane

Pomfret, MD 20675

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info@ic-cap.com

(301) 500-0551