Network Administrator ECS2012
IC-CAP LLC is a Woman Owned / HUBZone Small Business working in the Department of Defense and Intelligence Community. We are always looking for highly talented, energetic, and dynamic professionals that are interested in protecting the defense of our nation.
Some of the positions are future positions. Please look at the opening line of the job description to determine if this is an open or future position.
Our positions are not remote unless stated in the job description below.
We are looking to fill this position at the following location(s):
- Colorado Springs, CO
Responsible for providing multiple services in the realm of Network Operations to include monitoring, identification and troubleshooting of issues within the Enterprise, supporting a 24x7 NOC (Network Operations Center). Responsibilities include Tier I resolution and customer support for all managed networks. Candidate must be familiar with the use of Putty, SMC, GEM, HPNA, HPNNMi and various other tools as required. IC-CAP is currently seeking a talented Network Administrator with an active TS/SCI clearance to provide maintenance and advanced support for customers globally. The successful candidate will be responsible for providing multiple services in the realm of Network Operations to include monitoring, identification and troubleshooting of issues within the Enterprise, supporting a 24x7 NOC (Network Operations Center). Responsibilities include Tier I resolution and customer support for all managed networks. Candidate must be familiar with the use of Putty, SMC, GEM, HPNA, HPNNMi and various other tools as required.
NOC is 24x7 shift work; to include weekends and holiday for all employees:
Day Shift: 6am – 2:30pm
Swing Shift: 2pm – 10:30pm
Mid Shift: 10:30pm – 6am
Skills and Task - Exceptionally Complex: Researches and evaluates new concepts and processes to improve performance. Analyzes cross-functional problem sets, identifies root causes and resolves issues. Assists more junior level technicians, specialists, and managers in their activities. Can perform all tasks of lower level technicians, specialists, and/or managers.
Leadership Management: Works individually, actively participates on integrated teams, and leads multiple tasks, projects or teams.Oversees and monitors performance, and when required, takes steps to resolve issues.
Guidance: Directs multiple teams through to project completion. Provides guidance and direction to lower level technicians, specialists, and managers.
Desired Skill Level Requirements:
Ability to identify, analyze, and resolve fault and isolations within the customer’s network infrastructure
Demonstrate advanced network troubleshooting techniques and experience commensurate with that of CCNA
Ensure compliance with network security policies and procedures
Assist in the development of the policies and procedures as they pertain to the network environment
Manage resource availability across the network enterprise
Create and report all outage notifications and network related issues in accordance with standard operating procedures and guidelines
Demonstrate experience with BGP and OSPF routing protocols
Demonstrate experience with both LAN and WAN troubleshooting
GEM experience for monitoring and configuration of crypto equipment
Experience with WAN circuit technologies (T1; DS3; OC-3; OC-12; OC-192)
Comprehensive knowledge of CISCO and Juniper routers and switches along with VTC network hardware and software tools listed above
Possess comprehensive knowledge of operating systems and applications as they pertain to the network environment
Participate in engineering projects or upgrades as tasked by management
Interface with vendors to ensure proper performance of tools and software packages
Track and process Authorized Service Interruptions (ASI's) as directed by Management
Provide After Action Reports (AARs) for Problem Management resolution
Demonstrate experience programming and troubleshooting KG-175A and KG-175D encryptors (to include 10G encryptors)
Providesystem/equipment/specialized training and technical guidance to lower tier employees
Effective Communication skills - verbal and written
Problem analysis and problem solving
Attention to detail and accuracy
Customer Service oriented
Ability to work independently within a Team Concept
Ability to multi-task in a stressful environment
Education and Experience:
High School Diploma + 9 years
Associate's Degree + 7 years
Bachelor's Degree + 5 years
Master's Degree + 3 years
PhD + 0 years
Training and Certifications:
DoD 8570 compliance or information assurance certification commensurate with technical objectives and services required within the task order.
Applicable software or hardware training and certifications commensurate with the technical objectives, services required and IT environment specified within the task order.