Information Technology Assurance Specialist 1
IC-CAP LLC is a Woman Owned / HUBZone Small Business working in the Department of Defense and Intelligence Community. We are always looking for highly talented, energetic, and dynamic professionals that are interested in protecting the defense of our nation.
Some of the positions are future positions. Please look at the opening line of the job description to determine if this is an open or future position.
We are looking to fill this position at the following location(s):
- LA AFB, CA
Information Technology/Assurance Specialist 1:
The primary function is working within Special Access Programs (SAPs) supporting Department of Defense (DoD) agencies, such as HQ Air Force, Office of the Secretary of Defense (OSD) and Military Compartments efforts. The position will provide "day-to-day" support for Collateral, Sensitive Compartmented Information (SCI) and Special Access Program (SAP) activities.
Answer the helpdesk number (primary focus)
Conduct initial troubleshooting with user via phone and create a Remedy service ticket if problem cannot be resolved.
Install software on client machines
Coordinate service tickets with LAAFB
Laptop maintenance (image, update, backup user data, issue and receive laptops from users)
Train users on how to use the VPN on issued laptops and
Maintain helpdesk email inbox by following with customer and resolving the issue if possible, if not create a service ticket.
Manage user account permissions, email distribution groups, organizational accounts, and computer accounts
Reimage workstations and add them to the domain
Process user account request forms
Performance shall include:
Establish complex operational software configuration controls and system interfaces for computer system(s) assigned
Maintain file servers, Firewalls, network access, Security Monitoring Systems and system documentation as required
Analyze and troubleshoot system anomalies to ensure optimum equipment performance
Prepare system for operational use and support operational tests
Review, prepare, and update AIS accreditation packages
Notify customer when changes occur that might affect AIS accreditation/certification
Perform AIS self-inspections
Provide security coordination and review of all system test plans
Identify AIS vulnerabilities and implement countermeasures
Ensure AIS and network nodes are operated, maintained, and disposed of in accordance with security policies and practices
Perform VTC System Administration, Scheduling, & Configuration
Provide guest networks Client Support
Perform account creations, changes, & deletions
Provide Help Desk & troubleshooting
Perform Hardware/Software System Configuration, upgrades and modifications
Provide Personal-Issue Laptop Support
Perform Media Control & Accountability
Perform COMSEC account/equipment management
2 years related experience
Bachelor's degree or equivalent experience (4 years)
Thorough knowledge of Microsoft Windows 2008 R2/2012 R2 Server, Microsoft Exchange Server 2003/2010, Microsoft Windows 7/10 operating systems (OS) administration and associated hardware
Working knowledge of Local Area Network (LAN) and Wide Area Network (WAN) technologies and data backup technologies to include communication security (COMSEC) integration
Working knowledge of Risk Management Framework, , Common Criteria, and System Security Policy as they relate to A&A
Working knowledge and current relevant experience with PL1 & PL2 systems; experience with PL3 & PL4 cross domain solutions desired
Must be familiar with current security policy/manuals other guiding policy documents
Must have the ability to work in a dynamic environment and effectively interact with numerous DOD, military/civilian personnel and industry partners
Working knowledge of Microsoft Office (Word, PowerPoint, and Excel)
Possess a high degree of originality, creativity, initiative requiring minimal supervision
Willingness to travel within the organizational geographic Area of Responsibility (AOR) (note could be extensive, and will include both air and ground transportation)
Must be able to lift up to 50 lbs.
Must meet position and certification requirements outlined in DoD Directive 8570.01-M for Information Assurance Technician Level 2 within 6 months of the date of hire.
Current Top Secret Clearance with SCI Eligibility
Eligibility for access to Special Access Program Information
Willingness to submit to a Counterintelligence polygraph