Information Technology Assurance Specialist 1

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IC-CAP LLC is a Woman Owned / HUBZone Small Business working in the Department of Defense and Intelligence Community.  We are always looking for highly talented, energetic, and dynamic professionals that are interested in protecting the defense of our nation.    

We are looking to fill this position at the following location(s):

    LA AFB, CA

Job Description

Information Technology/Assurance Specialist 1:



The primary function is working within Special Access Programs (SAPs)  supporting Department of Defense (DoD) agencies, such as HQ Air Force,  Office of the Secretary of Defense (OSD) and Military Compartments  efforts.  The position will provide "day-to-day" support for Collateral,  Sensitive Compartmented Information (SCI) and Special Access Program  (SAP) activities.




Primary Duties:


  • Answer the helpdesk number (primary focus)

  • Conduct initial troubleshooting with user via phone and create a Remedy service ticket if problem cannot be resolved.

  • Install software on client machines

  • Coordinate service tickets with LAAFB

  • Laptop maintenance (image, update, backup user data, issue and receive laptops from users)

  • Train users on how to use the VPN on issued laptops and

  • Maintain helpdesk email inbox by following with customer and resolving the issue if possible, if not create a service ticket.

  • Manage user account permissions, email distribution groups, organizational accounts, and computer accounts

  • Reimage workstations and add them to the domain

  • Process user account request forms




Performance shall include:


  • Establish complex operational software configuration controls and system interfaces for computer system(s) assigned

  • Maintain file servers, Firewalls, network access, Security Monitoring Systems and system documentation as required

  • Analyze and troubleshoot system anomalies to ensure optimum equipment performance

  • Prepare system for operational use and support operational tests

  • Review, prepare, and update AIS accreditation packages

  • Notify customer when changes occur that might affect AIS accreditation/certification

  • Perform AIS self-inspections

  • Provide security coordination and review of all system test plans

  • Identify AIS vulnerabilities and implement countermeasures

  • Ensure AIS and network nodes are operated, maintained, and disposed of in accordance with security policies and practices

  • Perform VTC System Administration, Scheduling, & Configuration

  • Provide guest networks Client Support

  • Perform account creations, changes, & deletions

  • Provide Help Desk & troubleshooting

  • Perform Hardware/Software System Configuration, upgrades and modifications

  • Provide Personal-Issue Laptop Support

  • Perform Media Control & Accountability

  • Perform COMSEC account/equipment management




Experience:


  • 2 years related experience




Education:


  • Bachelor's degree or equivalent experience (4 years)




Other Requirements:

  • Thorough  knowledge of Microsoft Windows 2008 R2/2012 R2 Server, Microsoft  Exchange Server 2003/2010, Microsoft Windows 7/10 operating systems (OS)  administration and associated hardware

  • Working knowledge of Local  Area Network (LAN) and Wide Area Network (WAN) technologies and data  backup technologies to include communication security (COMSEC)  integration

  • Working knowledge of Risk Management Framework, , Common Criteria, and System Security Policy as they relate to A&A

  • Working  knowledge and current relevant experience with PL1 & PL2 systems;  experience with PL3 & PL4 cross domain solutions desired

  • Must be familiar with current security policy/manuals other guiding policy documents

  • Must  have the ability to work in a dynamic environment and effectively  interact with numerous DOD, military/civilian personnel and industry  partners

  • Working knowledge of Microsoft Office (Word, PowerPoint, and Excel)

  • Possess a high degree of originality, creativity, initiative requiring minimal supervision

  • Willingness to travel within the organizational geographic Area of Responsibility (AOR) (note could be extensive, and will include both air and ground transportation)

  • Must be able to lift up to 50 lbs.




Certifications:


  • Must  meet position and certification requirements outlined in DoD Directive  8570.01-M for Information Assurance Technician Level 2 within 6 months  of the date of hire.




Security Clearance:


  • Current Top Secret Clearance with SCI Eligibility

  • Eligibility for access to Special Access Program Information

  • Willingness to submit to a Counterintelligence polygraph



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Information Technology Assurance Specialist 1
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4520 Guinevere Lane

Pomfret, MD 20675

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info@ic-cap.com

(301) 500-0551